About this role
Job summary
Cumbria Health is looking for a friendly, organised, and patient-focused individual to join our Reception Team at Glenridding Health Centre on a bank contract basis.
As the first point of contact for patients, you'll play a key role in creating a welcoming and efficient environment while supporting clinicians and the wider practice team. This is a varied role that combines reception duties, appointment management, administration, and liaison with healthcare professionals and external agencies.
What you'll do:
Welcome patients and visitors, answer calls, and book appointments. You'll handle confidential information, process mail, and update records on the clinical system. You'll also monitor the waiting area, escalate any concerns, and support general admin while helping maintain a clean, safe, and professional environment.
Closing Date: 09 October 2026
Interview Date: TBC
Please include your mobile number in your application so we can contact you if needed. We also recommend checking your spam or junk folder regularly, as our emails may occasionally be filtered there.
We encourage you to apply as early as possible as this job may close earlier than the advertised closing date once enough applications have been received
Please note that we are unable to offer an Employer Sponsored Visa for this role.
Main duties of the job
The post holder will provide reception support at the Glenridding Health Centre.
This includes greeting patients, answering the telephone and booking appointments. Some general administration, data entry, equipment checks and liaison with multi-disciplinary teams.
This post is working from a small office where being a team player and willing to help where necessary is essential. All staff are expected to work to Cumbria Health Values:
Clinically Focussed: Everything every one of us does is for the patient
Responsive: We listen and we respond quickly in a patient focussed way
One Team: We work together to provide a high quality service which is organised and consistent, and in partnership with both the local Acute and Community Trusts
High Standards: We provide skilled professionals working to the highest standards who are passionate about improving patient care
Growth & Sustainability: With our strong roots we will continue to thrive and grow
Communities: Connecting and engaging to meet local needs
About us
Cumbria Health places the patient, their family and their community at the heart of everything we do. We are an award-winning organisation, the first out-of-hours organisation in the country to be rated as outstanding by the Care Quality Commission (CQC).
We provide primary health care services, both in and out of hours, across Cumbria. We are values-driven and place great emphasis on inclusivity and the wellbeing and development of our staff, while striving to provide a consistently high-quality service. Our service is designed to improve health and wellbeing.
Working for Cumbria Health can offer flexible opportunities in terms of location, hours and working patterns so you can enjoy a great work life balance. In order to provide the best patient care we understand the importance of ensuring staff satisfaction and are consistently trying to ensure we offer our staff a positive working environment whether that be though training or social events.
Listen to your heart. Have the work life balance you'd love.
Job description Job responsibilities
This list of duties and responsibilities, which follows, represents the broad range of tasks which may be required to be undertaken either routinely or periodically. This list is not exhaustive and the role may include additional duties which are not listed here.
1. To be the first point of contact for patients arriving at the Centre.
2. Answering the telephone and booking appointments as required.
3. Processing confidential patient information to pass to Clinicians.
4. Keeping a watchful eye on patients waiting to be seen and in the case of
worsening symptoms, alerting a relevant professional.
5. Alerting Emergency Services in the event of an emergency and/or gaining help from within the centre.
6. Dealing with incoming mail; directing to duty Doctor and scanning letters onto the computer system.
7. To work autonomously, managing own workload effectively referring to line manager when necessary.
8. Ensure a clean and safe environment for practice personnel and public.
9. To adhere to all Cumbria Health Policies and Procedures
10. Participate and ensure own on-going development
11. To maintain a high level of confidentiality and comply with the Data Protection Act. Be aware of the nature of information dealt with and work in a manner which ensures confidentiality and security
12. Undertake any other activities deemed appropriate and necessary by the organisation.
Person Specification
Qualifications Essential
5 GCSEs including English and maths Proficient in MS office Evidence of continuing professional development
Desirable
Knowledge of the EMIS system
Skills and Aptitudes Essential
Excellent oral and written communication skills Excellent telephone manner Ability to prioritise & manage own workload Close attention to detail Excellent proof reader Excellent organisational skills Ability to work on own initiative Able to work under pressure Able to maintain a high level of confidentiality
Knowledge Essential
Working knowledge of office systems and processes Ability to input and retrieve data accurately on a computerised system Ability to carry out work accurately to specified deadlines
Personal Circumstances Essential
Demonstrate/ role model Cumbria Health values at all times Positive, flexible, can do attitude Friendly, helpful and can do approach Tact and diplomacy Good team player Ability to build rapport and effective relationships at all levels Ability to maintain workload in a sometimes busy and demanding environment
Other requirements Essential
Willingness to undertake further training
Experience Essential
Reception experience Experience of a customer facing role
Desirable
Relevant experience within the NHS/ Medical Workforce
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Cumbria Health
Address Glenridding Health Centre
Glenridding
Penrith
Cumbria
CA11 0PD
United Kingdom
Employer's website https://cumbriahealth.co.uk/ (Opens in a new tab)