About this role
Job summary The post holder is responsible for the operational management and delivery of high-quality, patient-focused domestic services across Hampshire Hospitals Contract Services (HHCS) sites and premises. The post holder will lead the provision of Domestic, Hydration and associated support services, ensuring ensuring services consistently meet statutory requirements, National Standards of Healthcare Cleanliness, Trust policies and Key Performance Indicators (KPIs).
The post holder is required to assist the Service Lead in the day-to-day running of the domestic and soft facilities services team and undertaking general cleaning duties. They will ensure that staff are trained and equipped to deliver and actively maintain the high standards required.
We welcome drive and enthusiasm together with a flexible approach which supports staff through hands on working where required.
Due to the nature of the work this role is set around a 7 day working pattern which means it is on a rotational shift pattern which includes weekends, nights and Bank Holidays. The role will also involve working as part of the management and supervisory team, covering Winchester and Basingstoke hospitals.
Main duties of the job
Lead and coordinate daily domestic operations across the HHCS managed areas, ensuring appropriate allocation of resources and maintaining service continuity across designated areas. Manage, develop and support the domestic team to deliver safe, compliant and high-quality cleaning services in line with Trust standards, policies and performance targets. Monitor service quality through audits, inspections and performance reporting to achieve agreed KPIs and standards. Oversee specialist cleaning programmes, ensuring effective planning, delivery and record keeping. Develop strong working relationships with wards, departments and key stakeholders to support operational requirements and continuous service improvement. Ensure effective workforce management through rota planning, attendance monitoring, recruitment support, performance management, appraisals and staff development. Oversee stock control, resource allocation and the timely reporting and resolution of maintenance, equipment and service-related issues. Maintain accurate operational records and management information, ensuring compliance with Trust procedures, governance requirements and statutory obligations. Promote a culture of safety, quality, accountability and continuous improvement, ensuring services contribute positively to patient experience, infection prevention and staff wellbeing.
About us
Our vision is to provide outstanding care for every patient. Patient care is at the heart of what we do at our three sites: Basingstoke and North Hampshire Hospital, Royal Hampshire County Hospital in Winchester and Andover War Memorial Hospital.
The post holder will be employed by Hampshire Hospitals Contract Services Ltd. (HHCS) a wholly owned subsidiary of Hampshire Hospitals NHS Foundation Trust (HHFT). HHCS currently owns and operates several buildings and services within and on behalf of HHFT and is expanding with several new buildings opened and taken over in the past year.
Hampshire Hospitals NHS Foundation Trust provides medical and surgical services to a population of approximately 600,000 people across Hampshire and parts of West Berkshire.
Our cultural ambition is to have a culture that places people at the heart of all we do, where we all belong, and where learning, improvement and excellence thrive.
Job description Job responsibilities
Further information about the Trust and this role can be found on the Job Description and Person Specification document attached.
Person Specification
Training & Qualifications Essential
Health and Safety Awareness Manual Handling Knowledge NVQ in Supervision or willing to take on development Level 1 standard Literacy and Numeracy Test on entry / or equivalent
Desirable
BICSc Qualified Health and Safety Qualification Customer Care Training Dementia Training ESDL or similar IT Qualification
Experience & Knowledge Essential
Knowledge of manual handling and health and safety regulations Knowledge of Infection Control procedures Experience of day to day supervision of staff Previous experience in a Domestic Service or similar public facing service To be able to use IT packages including Teams, Outlook, Excel and Word
Desirable
Experience of working in a healthcare environment Awareness of COSHH regulations Experience of managing large teams
Skills & Ability Essential
Ability to communicate with staff, visitors and patients under challenging circumstances Ability to record details clearly and accurately Understanding of rota management and annual leave
Desirable
Experience Leading a Team Conflict Resolution / Breakaway training
Other Specific Requirments Essential
Physically fit enough to undertake duties / lifting, standing, twisting and bending movements activities safely Able to remain calm under pressure and in difficult situations Problem solver able to deal with difficult situations Able to prioritise workload Be a good communicator Be adaptable and willing to develop
Desirable
Driving Licence Experience of using different IT devices
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Hampshire Hospitals NHS Foundation Trust
Address Cross Site - Hampshire Hospital
BASINGSTOKE HOSPITAL
RG24 9NA
United Kingdom
Employer's website https://www.hampshirehospitals.nhs.uk/ (Opens in a new tab)