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Service Manager @ Velindre Cancer Centre

GBOnsiteContractJob reference C9120-26-0124
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About this role

Job summary

These posts are fixed term/secondments until 31/10/2027 to meet the needs of the service.

If you are interested in applying for the secondment position, you must obtain permission from your current line manager prior to applying for this post.

Due to the scale and complexity of the transition to the new Velindre Cancer Centre (nVCC), two exciting and unique opportunities have arisen to join Velindre Cancer Service (VCS) as Service Managers, supporting the delivery of this transformational programme.

These fixed-term/secondment roles will provide additional operational leadership and practical delivery support to services as they prepare for one of the most significant developments in the Trust's history. Working across clinical and operational teams, you will help ensure that services are ready to move safely and effectively into the new facility, whilst maintaining high-quality patient care throughout the transition period.

The successful candidates will play a key role in supporting operational readiness, service transition, dual running arrangements and post-move stabilisation. You will work closely with senior operational, clinical and nursing leaders to coordinate readiness activities, manage risks and dependencies, support the implementation of new ways of working and help ensure that services are prepared for sustainable delivery within the new cancer centre.

Main duties of the job

You will plan, coordinate and deliver operational readiness required for the move to the new Velindre Cancer Centre, including:

Supporting the development and delivery of operational readiness plans across the various services. Working with operational and clinical teams to identify readiness gaps, risks and dependencies, developing clear actions and mitigation plans. Coordinating readiness evidence across operational areas including patient pathways, workforce, digital systems, operational policies and business continuity arrangements. Providing additional operational management capacity to the Directorate to help maintain service performance whilst preparing for transition. Supporting the implementation of new operational processes, service models and ways of working. Working with services to improve patient flow, scheduling, access and capacity planning arrangements. Supporting safe service continuity during the dual-running period and helping teams manage challenges associated with working across current and future facilities. Monitoring performance, readiness milestones and benefits realisation, ensuring issues are escalated appropriately through governance structures. Facilitating workshops, operational readiness meetings and engagement activities to support staff through change.

About us

At Velindre University NHS Trust, we are proud to deliver specialist services across Wales through the Velindre Cancer Centre and Welsh Blood Service, supported by our corporate teams and partnerships with NHS Wales Shared Services Partnership and Health Technology Wales.

As we look to the future, we are preparing for the opening of the new Velindre Cancer Centre (nVCC) in Spring 2027--an exciting milestone that will transform cancer care for our population. Located within easy reach of the vibrant city of Cardiff and the stunning Brecon Beacons, we offer a unique working environment that combines innovation, collaboration and an excellent quality of life.

Since our formation in 1994, our dedicated workforce has remained committed to delivering the principles of prudent healthcare across a wide range of roles. We continue to play a vital role in our communities and have ambitious plans to further improve the services we provide.

Everything we do is underpinned by our Trust values. We are caring, respectful, and accountable in how we work with patients, donors, partners and each other--ensuring we deliver the highest standards of care while continuously striving to improve.

If you want to work for an organisation that makes a real difference, embraces innovation, and offers rewarding career opportunities in an inspiring setting, Velindre University NHS Trust is the place for you.

Job description Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Person Specification

Qualifications and Knowledge Essential

Master's degree or equivalent level of specialist knowledge and experience acquired through substantial senior operational practice. Evidence of continuing professional development in senior leadership, programme delivery, service improvement or operational management. Highly developed specialist knowledge of NHS operational management, governance, performance, service redesign and change methodologies. In-depth understanding of cancer pathways, national standards, patient safety, quality improvement and the operating context of specialist cancer services. Advanced knowledge of programme controls, including risk, issue, dependency, benefits, resource and financial management.

Desirable

Recognised project or programme management qualification, such as PRINCE2, MSP or Agile. Quality improvement, Lean or equivalent improvement qualification. Knowledge of OECI accreditation, peer review and specialist cancer-centre quality systems. Knowledge of hospital mobilisation, service transition, commissioning or major estate change.

Experience Essential

Substantial senior operational management experience within a large, complex healthcare organisation. Proven experience of autonomously leading complex, multi-disciplinary and cross-organisational programmes or workstreams to time, quality, cost and outcome. Experience of influencing senior clinical and managerial stakeholders, negotiating priorities and resolving contentious delivery issues. Experience of interpreting complex performance, workforce, activity, quality and financial information and converting analysis into strategic and operational action. Experience of establishing governance, reporting, risk controls, benefits measures and executive assurance for major change. Experience of workforce, capacity and resource planning, including appraisal of affordability, efficiency and recurrent consequences. Experience of leading teams through uncertainty, resistance, operational pressure and sustained organisational change.

Desirable

Experience in cancer services or other highly complex, regulated clinical pathways. Experience of hospital mobilisation, dual running, service commissioning or post-implementation stabilisation. Experience within PMO or formal programme governance and of contributing to accreditation or external assurance.

Skills and Attributes Essential

Demonstrable senior leadership presence, sound judgement and the ability to act autonomously within broad organisational objectives. Advanced analytical, critical-thinking and problem-solving skills, including options appraisal where evidence is incomplete or conflicting. Highly developed communication, negotiation and influencing skills, including presentation of sensitive or contentious information to senior audiences. Ability to plan and coordinate a broad range of complex, interdependent activities over short-, medium- and long-term horizons. Ability to establish credibility, secure commitment and hold senior contributors to account through matrix arrangements. Strong financial and commercial awareness, with the ability to assess resource implications, productivity and value. Resilient, politically astute and adaptable, with a strong focus on patient safety, quality, delivery and continuous improvement. Advanced digital and data literacy, including confident use of dashboards, spreadsheets, reporting and presentation tools.

Knowledge Essential

In-depth knowledge of NHS Wales policy, planning, governance, performance and financial frameworks and their application to operational delivery. Comprehensive knowledge of service improvement, transformation, programme management and benefits-realisation methodologies. Detailed knowledge of cancer pathways, access standards and the quality, safety and operational challenges of specialist cancer services. Knowledge of business continuity, mobilisation, organisational change, workforce planning and sustainable implementation. Understanding of information governance, equality, Welsh-language, patient involvement and statutory duties relevant to service transformation. Understanding of OECI accreditation and designation principles, including governance, multidisciplinary care, quality systems, improvement, learning and evidence requirements.

Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details Employer name Velindre Cancer Centre

Address Velindre Cancer Centre

Velindre Road, Whitchurch

Cardiff

CF14 2TL

United Kingdom

Employer's website https://velindre.nhs.wales/velindrecc/ (Opens in a new tab)

Skills

NHSHealthcareFixed-TermManagement

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