About this role
Job summary
An exciting opportunity has arisen for a Service Manager posts within the Dermatology, Plastic Surgery & Burns Services. This role provides operational leadership and support across services delivered over multiple hospital sites.
Working alongside a second Service Manager, the postholder will provide day-to-day operational management for designated areas within Dermatology, Plastic Surgery & Burns, leading administrative teams and supporting the General Manager and CDU Leads with service development, performance management, project delivery and quality improvement initiatives.
The postholder will play a key role in driving service improvement, enhancing patient experience and ensuring key performance, access and quality standards are achieved across the specialty services.
Main duties of the job
In conjunction with the General Manager, SDU Lead and Matron, the post-holder will work across organisational boundaries to ensure appropriate services are in place and to deliver national and local strategic and operational objectives and standards.
As one of two Service Managers within the Dermatology, Plastic Surgery & Burns Services, the post-holder will work closely with their counterpart and the General Manager to ensure the efficient and effective day-to-day operational management of designated service areas. The role is responsible for supporting delivery of key quality, performance and financial targets, driving service improvement initiatives and line managing relevant staff within the specialty services.
The post-holder will be a key member of the specialty management team, contributing to the development and implementation of service plans and supporting the successful delivery of agreed objectives across Dermatology, Plastic Surgery and Burns.
The role is responsible for providing timely, efficient and effective operational management support, ensuring services remain responsive and are delivered to the highest possible clinical, quality and performance standards.
About us
Listen to why colleagues think we are a great place to work! -https://bit.ly/3DNEQfD
What does Buckinghamshire Healthcare NHS Trust offer you?o As part of our BHT family, you'll benefit from learning and development opportunities to support your career progression.o We offer flexible and agile working opportunities, alongside your NHS benefits of generous annual leave entitlement, pension and access to NHS discount schemes. o We provide a range of health and wellbeing services to promote a healthy, happy workforce.Why work for us?o We are committed to promoting inclusion and making sure all colleagues feel they belong. We encourage new colleagues from a diverse range of backgrounds to apply.o As an employer, we aim to create a workplace where differences are valued and colleagues treat one another with dignity and respect.o Greater diversity within our BHT family improves positive outcomes for the people and What do we stand for?o Our vision is to provide outstanding care, support healthy communities and be a great place to work.o Our mission is to provide personal and compassionate care every time.o Our CARE values are collaborate, aspire, respect and enable.
Job description Job responsibilities
For a comprehensive list of responsibilities and duties, please kindly refer to the Job Description and Person Specification by downloading the JD and PS attachment in the advert.
If you are an internal applicant there is the option for secondment, all applicants must have the endorsement/support of their line manager prior to application.
If you have a disability that makes submitting this online application difficult and would like assistance, please contact us on [email protected] quoting the vacancy reference number.
Person Specification
EDUCATION, QUALIFICATIONS & TRAINING Essential
Education and training to degree level or equivalent
EXPERIENCE Essential
Recognised leadership and/or management qualification or equivalent
SKILLS, ABILITIES & KNOWLEDGE Essential
Contributing to improvements in service standards and patient experience Monitoring compliance with local and national performance and quality targets In depth knowledge of elective admissions including theatre scheduling of managing booked admissions. Experience of managing a large team cross site for both admin and support staff Knowledge and experience of validation processes Suggesting innovative and lasting solutions to problems and difficulties Up-to-date knowledge of defined service areas, including current issues in service delivery, patient pathways Effective verbal and written communication to facilitate effective working with clinical staff, patients and carers, and work colleagues Ability to analyse and interpret complex and varied information in order to identify issues and solutions to Ability to write management reports and on key performance and service issues Understanding of the importance of good Human Resources practice Ability to demonstrate behaviours and attitudes consistent with Trust values and service standards Ability to motivate staff to deliver the best for patients
Desirable
Experience of budget and resource management Experience of working with patients and the public to develop and improve services
SPECIAL CIRCUMSTANCES Essential
Willing and able to travel between sites and elsewhere, as required by the post
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Buckinghamshire Healthcare NHS Trust
Address Amersham Hospital/Stoke Mandeville
Mandeville Road
Aylesbury
HP21 8AL
United Kingdom
Employer's website https://careers.buckshealthcare.nhs.uk/ (Opens in a new tab)