About this role
Job summary
Colliery Court Medical Group are recruiting a part-time Medical Receptionist to join our very busy reception team to provide a friendly, efficient, effective and helpful service to the practice population.
We are looking for 1x post of 15 hours per week (Thursday and Friday, 7.5 hours each day)
We have two shift patterns, 8.00am - 4.30pm, and 10am - 6.30pm. You will be notified which shift you will be on at least 3 weeks in advance.
You will also be required to participate in the extended hours rota from 18:30 until 20:00 on a Wednesday evening, approximately once every 6 weeks.
You will be the first contact our patients, visitors, third party organisations will have with our practice, so you must be friendly, approachable, empathetic, efficient and an excellent communicator.
We reserve the right to close this advert early if we receive a suitable number of high-quality applications, so please apply early to avoid disappointment.
Main duties of the job
The successful candidate will:
Provide a friendly and efficient front desk reception service Answer and make telephone calls, sending texts and emails Book appointments in line with the practice protocol Signpost patients to attached services Deal with patient queries in person, on the telephone, via email and online Process requests for repeat medication Open incoming mail Process data including changes to patients details etc. Scan and import hospital letters, results and other correspondence Provide general assistance to the practice team Project a positive, professional and friendly image to patients and other visitors either in person or on the telephone EMIS web and GP Practice experience beneficial but not essential.
About us
Colliery Court Medical Group is a well-established, supportive, forward thinking, GMS practice in Boldon Colliery. Located approximately 5 miles east of Newcastle, with easy access to the A1, A19 and Tyne Tunnel.
We have a supportive clinical team including 6 GPs, 1 Practice Pharmacist, 2 Nurse Practitioners, 2 Practice Nurses, 2 GP Assistants, 1 Healthcare Assistant and 1 Phlebotomist.
And an experienced and friendly Management / Admin / Reception team.
Our patient list size is approx. 8,400 patients
We are a teaching practice with opportunities for clinicians to participate in the teaching of GP Registrar's, and Medical students
EMIS Web system supported by Ardens, AccuRX, footfall and eConsult
High QOF achievement
Consistently high patient satisfaction
Good CQC rating
Active members of the local primary care network
NHS Pension if meet eligibility criteria, or can enrol in to NEST.
Free on site parking available.
Access to 24/7 confidential employee assistance programme.
Job description Job responsibilities
To work as part of the medical reception team to provide an efficient, effective, and helpful service to the Practice population. Through use of initiative, a flexible approach and working consistently to high standards, you will provide valuable and valued help and support to members of the Primary Health Care Team.
RESPONSIBLE TO:Reception Supervisor for day-to-day supervision. Practice Operations Manager ultimately. Business Manager in her absence.
MAIN DUTIES
To provide a friendly and efficient front desk reception service to the practice population To take requests for, and make, computerised appointments and home visits in line with the practice protocol To take requests for, and issue repeat medication. To deal with requests for other medication in accordance with the Practice Prescribing policy To open incoming mail and pass on for scanning in a timely manner To accurately scan and import hospital letters, results, medical records and other correspondence into patients electronic record in accordance with the Practice Scanning protocol To accurately file correspondence and medical records when necessary To enter data and patient information onto computer, including patient registrations, changes to patient details, telephone contacts, fees taken over the counter etc To extract data from the Practices clinical system To take regular backups of data To action requests from patients via eConsult To liaise with the Clinical system provider and other outside agencies eg Hospitals, Nursing Homes etc when appropriate To maintain a clean and tidy front reception desk and waiting area To receive visitors to the practice and ensure they sign in and out at the reception desk Sign post patients appropriately to attached services To ensure samples handed over the desk are directed to the appropriate person To maintain adequate levels of stock including prescriptions, bottles, etc Respond to emails including downloading and importing attached documentation Generating test requests and accessing results via the laboratory software system To lock up the practice at 18:30 where necessary. Or 20:00 on extended hours. Any other reasonable duties as directed by the Practice Operations Manager or Practice Business Manager, within the scope of the post In addition to the above the post holder will show respect and courtesy to patients and colleagues, and maintain confidentiality of patient and other practice information at all times.
The post holder will be expected to take up necessary training as required, and to maintain and adhere to Practice Health and Safety policies. Occasional overtime may be required.
WORKING RELATIONSHIPS
General Practitioners Practice Managers Other members of reception/admin/secretarial team Members of Practice/Community nursing team Other members of the Primary Health Care Team Patients Outside agencies, hospital staff, CPNs, laboratory staff, PC/HA staff, as necessary
Person Specification
Experience Essential
Reception or office experience in a busy environment. Experience of working with the general public.
Desirable
Previous experience of working in a busy NHS office environment
Knowledge and Skills Essential
Good computer skills. Knowledge of a range of software programmes including Microsoft Office software and email. Knowledge of a range of office procedures. Ability to handle queries efficiently with diplomacy and tact. Good interpersonal and communication skills to develop and maintain effective working relationships and to exchange information with patients and staff. Experience of working with minimum supervision, within standard operating procedures. Ability to work within a high pressure environment.
Desirable
Experience in using computer programmes such as EMIS Web, ICE, NHS mail, Microsoft Word. Knowledge of Information Governance and Caldicott principles. Previous training in or knowledge of safeguarding children and adults. A knowledge of the basic principles of infection control.
Qualifications Essential
Standard grade mathematics or equivalent. Standard grade English or equivalent. Good command of written English.
Qualities and Attributes Essential
Smart appearance. Ability to work under pressure in a busy environment. Strong work ethic. Ability to work on own initiative. Good listening skills. Good communication and documentation. An understanding of confidentiality issues. Flexible approach to work. Treats others with dignity, respect and compassion. Professional attitude. A commitment to Continued Professional Development/Training. Ability to work as part of a team
Employer details Employer name Colliery Court Medical Group
Address Gibson Court
Boldon Colliery
Tyne And Wear
NE35 9AN
United Kingdom
Employer's website http://collierycourt.nhs.uk/ (Opens in a new tab)