About this role
Job summary
The Hewitt Fertility Centre is one of Britain's largest Reproductive medicine units providing a comprehensive service to NHS, Self-Funding and Satellite patients.
The Hewitt Fertility Centre is wholly committed to providing a high-quality service to patients who attend the centre, for a range of fertility related investigations and treatments.
An opportunity has arisen within The Hewitt Fertility Centre at Knutsford for an Administrative Team Leader, who is a bright, committed, and enthusiastic individual. You would be working within a rapidly developing service and should be able to demonstrate excellent communication skills. A background in administration is essential and previous staff supervision would be considered an advantage.
Main duties of the job
The post holder will support the Booking and Scheduling Team in providing a welcoming and efficient reception service for all visitors to the Hewitt Fertility Centre Knutsford, supporting a full appointment booking service for NHS Patients and Self- Funding Patients. This entails a wide-ranging understanding of the administrative arrangements within the Unit and associated Centers. The postholder is also responsible for the management and monitoring of efficient clinical pathways to meet the Infertility Referral to Treatment (RTT) targets and the provision of information and support to clinicians regarding patient pathway management within the Unit.
Post Holder working pattern will be Monday - Friday.
About us
Liverpool Women's NHS FT became part ofNHS University Hospitals of Liverpool Group (UHLG)in November 2024, following the coming together with Liverpool University Hospitals NHS FT. UHLG was born from a shared aim to improve the care we provide to our patients.
UHLG is one of the largest employers in the region, with over 16,800 colleagues who are dedicated to caring for our communities - from birth and beyond. For the 630,000 people across Merseyside, UHLG is also their local NHS, providing general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.
At Liverpool Women's Hospital, each year we deliver approximately 7,500 babies, carry out around 50,000 gynaecological inpatient and outpatient procedures, care for over 1,000 poorly and premature newborns, perform around 1,000 IVF cycles, and conduct over 4,000 genetic appointments.
We believe that this, along with a strong dedication to research and innovation, makes usthespecialist health provider of choice in Europe for women, babies and families.
For roles at Liverpool University Hospitals, visit theircareers page.
UKVI guidelines prohibits sponsorship for all Band 2 posts. Guidelines state that many non-clinical posts are not eligible for sponsorship. Please use UKVI guidance on Skilled Worker Visas to determine your eligibility for sponsorship if you were to gain a conditional offer for this role.
https://www.gov.uk/skilled-worker-visa/your-job
Job description Job responsibilities
Manage the workload of the reception and booking and scheduling team on a daily basis, including the arrangement of weekly rotas, ensuring work is completed to the appropriate standards.
Supervise the provision of an efficient administration service by the administration team, ensuring work is completed and in a timely manner to meet clinical team needs
Ensure the provision of a friendly and approachable patient reception and Booking & Scheduling service for the Hewitt Fertility Centre dealing personally with any complex or sensitive queries using judgement and discrete.
Provide line management and support to all staff within the team, including sickness and absence management, performance reviews and PDRs, disciplinary issues, assessment of training needs, establishment of training plans and recruitment.
Monitoring all patient on the RTT pathway to ensure that patient complete their pathway within 18 weeks where possible, providing reports for the Operational Managers and ensuring any complex cases or potential breaches are address with the appropriate team as early as possible.
Ensure the registration of all Self -Funding patients and prepare patient files. Entering demographic data on Patient Access Systems (PAS) Digicare and IDEAS.
Assist in the development and implementation of appropriate systems to support the clinical team and provide general administrative support as required.
Please note this post is for our Knutsford Hewitt Centre site
For full detail see job description
Person Specification
Qualifications & Learning Essential
Educated to Diploma/Certificate level/NVQ4 or equivalent experience in addition to GSCE or equivalent English & Mathematics European Computer Driving Licence (ECDL) qualification Hold/currently working towards or willing to undertake a professional qualification in leadership at diploma or Certificate level.
Skills, Knowledge & Aptitudes Essential
Understanding of confidentiality, Data Protection and Caldicott principles Extensive knowledge of NHS waiting lists & pathway management requirements and procedures Excellent level of numeracy and literacy skills. Able to communicate clearly both in verbal and written communications Good keyboard & PC skills Working knowledge of Microsoft Office packages i.e. Outlook, Word, Excel Organised & methodical with an attention to detail. Ability to analyse information and report information to others in a meaningful way Able to maintain accuracy to high standards Able to make best use of time and resources, to plan and complete individual workload whilst managing the workload of others. Excellent telephone manner Understanding of change and project management processes. Ability to recognise and resolve complex issues Confidence in dealing with people at all levels. Must be able to demonstrate an understanding of quality and diversity
Experience Essential
At least 3 years' experience of working in a Patient Contact Centre Environment in the NHS or other healthcare provider. Supervisory experience of at least 1 year providing day to day supervision of a team of staff Experience of staff management including sickness absence management, appraisal/personal development reviews Experience of undertaking recruitment and selection Experience of developing policies and task specific standard operating procedures Ability to resolve conflict and complaints at source. Experience of providing a service to Private Patients.
Personal Attributes Essential
Flexible and adaptable to change Ability to work to a deadline and prioritise own workload. Ability to work on own unsupervised. Able to multitask. Courteous, friendly and confident Be able to work under pressure in a busy environment. Able to direct and lead staff in the delivery of work Capable of dealing with sensitive and confidential documents and situations Understand the requirement of delivering an excellent service to all at all times Occupational Health cleared to perform the role. Good work attendance. Team Player
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Liverpool Women's NHS Foundation Trust
Address Knutsford Hewitt Fertility Centre
Knutsford Business Park, Cranford Drive Knutsford WA16 8ZR
Knutsford
WA16 8ZR
United Kingdom
Employer's website https://www.liverpoolwomens.nhs.uk/ (Opens in a new tab)