About this role
Job summary
The post holder is required to provide a clerical service within the Treatment Centre, ensuring that the professional and caring image of the Trust is maintained at all times.
The post will involve a combination of patient contact (face to face and on the telephone), consultant and staff enquiries and a range of clerical duties intended to ensure the smooth and efficient operation of the Treatment Centre Administration Department.
Reliability, flexibility and a good team spirit are essential to the role.
The role is predominantly office based but cover will be required for the Front of House reception, Eye Clinic reception, File room and back office as necessary.
You will have your own jobs to do day to day, however you will be the first port of call to cover areas, so you may be be required to move areas at short notice.
Main duties of the job
Predominantly dealing with the general administration of the Ophthalmology Department within the Treatment Centre of Queens Hospital Burton. Varied day to day tasks dealing with patient appointments and queries. Providing cover in other areas of the team when required.
Closing date of applications: 8th October 2026
Interview date: 22nd October 2026
About us
As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together
Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.
In return we will offer:
Development opportunities, both professional and leadership development On-going support from recruitment to when you join our team and beyond. Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes Key Facts:
We see on average 4810 OP appointments a day. We are the 4th busiest Trauma & Orthopaedic outpatients department in England - an average of 2077 per week. An average of 1115 patients are seen in A&Es across our network every day - 3rd largest in the country. Our hospitals admit an average of 195 emergency patients daily. Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres. We are one of only 7 Trusts nationally with more than 50 operating theatres. We carry out more than 140 elective procedures each working day. UHDB is a research active University Hospital with a large and varied portfolio of clinical trials and research opportunities for all staff.
Job description Job responsibilities
Please see attached Job description and Person Specification. To apply please click APPLY FOR THIS JOB this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.
UHDB is committed to fair and transparent recruitment. We welcome authentic applications that reflect your own skills, experience and motivations for the role. While we understand that candidates may use AI tools for grammar, formatting or accessibility purposes, applications that appear to be substantially AIgenerated may be subject to additional review. If this applies to your submission, we will let you know and may ask for clarification. Please ensure your application accurately represents your experience and is written in your own words.
Following the recent update on UK immigration policy for those on a Health and Care Visa or Skilled Worker Visa, please click on the link to check your eligibility before applying for this post as we may be unable to provide sponsorshipSkilled worker: Health and Care Visa | NHS Employers
Important visa information:Due to UK Home Office immigration rule changes effective from 22 July 2025, applicants sponsored under Occupation Code 6131 (Nursing Auxiliaries and Assistants) may not be eligible to bring dependants under the Skilled Worker route if their Certificate of Sponsorship is issued on or after this date. Applicants are responsible for understanding how these rules apply to their individual circumstances. The Trust cannot provide immigration advice. Further information is available on theSkilled Worker visa: Your partner and children - GOV.UK
Your application (for shortlisting purposes) is assessed based on the Person Specification in the job advert (below).
Skilled worker: Health and Care Visa
Read about the Health and Care Visa for employing overseas nationals (excluding Irish citizens) under the points-based immigration system.
Person Specification
Experience Essential
Ability to work on own or as part of a team - evidence both Experience of working within customer service
Desirable
Previous experience of working within a similar environment Reception skills
Knowledge Essential
English and Math's GCSE Grade C or above (or equivalent qualification) Computer literate with good keyboard skills Clerical/Admin Skills
Desirable
Knowledge of Hospital Information Support System
Skills Essential
Ability to remain calm and confident Organisational skills Ability to work in a busy environment Ability to meet deadlines Ability to work on own initiative or as part of a team
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name University Hospitals of Derby and Burton NHS Foundation Trust
Address Queens Hospital Burton
Belvedere Road
Burton on Trent
DE13 0RB
United Kingdom
Employer's website https://www.uhdb.nhs.uk/ (Opens in a new tab)