About this role
Job summary
We are looking to recruit a full-time float Ward Clerk (37.5 Hours p/w - Monday to Friday. 08:00 - 16:00 TBC) on a fixed-term contract of 12 months. The role of the Float Ward Clerk is vital to the BRHC as you will play an important role in ensuring high standards of administrative governance on a variety of our busy inpatient wards.
Responsibilities will include acting as the patient's first point of contact on the ward(s), greeting and signposting patients and relatives, processing patients using CareFlow, liaising with colleagues to facilitate a smooth and timely stay with the hospital, and sending out patient information.
To liaise with patients, clinical staff, GPs and Trust support staff in person, via telephone and email as and when necessary.
Main duties of the job
To show a caring and professional approach towards patients and visitors when carrying out all duties. Escalate patient queries, capacity problems and general issues to the role's line manager or relevant clinical staff as appropriate. To check and update patient details on arrival to the hospital, retrieving data from a number of internal and external sources to ensure real time patient flow data is kept across the Trust. Be responsible for the accurate entry of data to computerised databases, using all computer systems relevant to the role.
About us
Bristol NHS Foundation Trust brings together more than 28,000 staff to deliver over 160 clinical services across thirteen hospital locations,operatingfrom three main sites at Southmead, Bristol citycentreand Weston.
With an annual turnover of £2.3 billion, we are now one of the largest NHS trusts in the United Kingdom. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that theSouth Westhas to offer.
Bristol NHS Foundation Trust values all people as individuals. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit andretaina workforce whichrepresentsthe rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your applicationin order toensurewe'remeeting our pledge.
Job description Job responsibilities
For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.
Person Specification
Education & Qualification Desirable
GCSE (or equivalent) Preferably Maths and English
Knowledge, Skills & Abilities Desirable
oExperience using hospital-based IT systems (D) Clerical/administration experience - preferably including reception work (D) Experience of using Careflow (D)
Experience Desirable
Previous experience of customer-facing work in a healthcare or public setting (D) Previous NHS experience (D) Experience using Microsoft Office (E) Experience using hospital-based IT systems (D) Clerical/administration experience - preferably including reception work (D) Experience of using Careflow (D)
Personal Qualities Essential
Flexible approach to duties (E) Attention to detail (E) Ability to work within a team (E) Ability to work independently (E) Honesty (E)
Desirable
Able to communicate clearly and act quickly in emergency (D)
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Bristol NHS Foundation Trust
Address Bristol Royal Hospital for Children
Bristol
BS2 8BJ
United Kingdom
Employer's website https://www.uhbw.nhs.uk/ (Opens in a new tab)