About this role
Job summary
We are seeking a dedicated and professional Medical Receptionist to join our healthcare team. The ideal candidate will be the first point of contact for patients and visitors, providing exceptional customer service while managing administrative tasks in a busy medical environment. This role requires strong organisational skills, attention to detail, and the ability to multitask effectively. The post is for 12 hours per week.
Main duties of the job
Responsibilities
Greet patients and visitors warmly, ensuring a welcoming atmosphere. Manage patient check-in and check-out processes efficiently. Schedule appointments and maintain an organised calendar for healthcare providers. Answer phone calls promptly, addressing inquiries or directing calls as necessary. Maintain accurate patient records and ensure confidentiality in compliance with data protection regulations. Process patient forms and documentation, verifying insurance information when applicable. Assist with billing inquiries and coordinate with insurance companies as needed. Support the medical team with administrative tasks such as filing, faxing, and data entry.Requirements
Proven experience in an administrative or office role, preferably within a healthcare setting. Strong communication skills, both verbal and written. Excellent organisational abilities with a keen attention to detail. Proficiency in using office software and medical management systems. Ability to handle sensitive information with discretion and professionalism. A friendly disposition with a commitment to providing outstanding patient care. Flexibility to adapt to changing priorities in a fast-paced environment.If you are passionate about contributing to a positive patient experience while managing essential administrative tasks, we encourage you to apply for this rewarding position as a Medical Receptionist.
Benefits:
Company pension Free parking On-site parking
Work Location: In person
About us
We are a friendly and welcoming GP Practice caring for around 8,000 patients in a relatively affluent area of Stockport.
Our dedicated team includes GPs, nurses and administrative staff, working collaboratively to provide high-quality, patient-centred care. We are supported by wider community healthcare teams and are proud to be part of a Primary Care Network (PCN), enabling us to work closely with other local health and care professionals to deliver excellent care for our patients.
We value teamwork, a supportive working environment and a strong commitment to the health and wellbeing of our patient population.
As part of our team, you will also have access to the NHS Pension Scheme upon joining.
Job description Job responsibilities
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, polite, efficient and effective way.
Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
Job Responsibilities:
Reception
Provide excellent customer service to patients, carers and visitors of the practice Using Active signposting, process appointment requests for urgent/routine/home visit appointments from patients by telephone and in person and be able to identify red flag symptoms and act in accordance with practice protocol in this regard Convey messages to clinicians and other staff members accurately and timely Accept requests for repeat prescriptions in accordance with practice protocol; check the fax and prescription box for repeat prescription requests and provide completed prescriptions to patients Deal with enquiries from patients and carers Handle completed private fee work in accordance with protocol and ensure relevant fee is applied (cash handling) Liaising with patients regarding correspondence received Preparing clinics for practice nurses Preparing and managing the diaries/clinics for baby clinic, 24 hour BP monitor and minor surgery Accept new patient registrations and relevant documentation, and be able to advise patients of practice area Handle samples in accordance with practice protocol Ensure building security start and end of day procedures Provide refreshments for doctors Be able to cover all reception duties as necessaryAdministration
To have a thorough knowledge of all Practice procedures. To work in accordance with written protocols including confidentiality and data handling Pull/file notes for clinicians as required Fax and photocopy as requestedConfidentiality:
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive dataHealth & Safety:
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:
Using personal security systems within the workplace according to Practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Reporting potential risks identifiedEquality and Diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.Personal/Professional Development:
The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:
Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar workQuality:
The post-holder will strive to maintain quality within the Practice, and will:
Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resourcesCommunication:
The post-holder should recognize the importance of effective communication within the team and will strive to:
Communicate effectively with other team members Communicate effectively with patients and carers Recognize peoples needs for alternative methods of communication and respond accordinglyContribution to the Implementation of Services:
The post-holder will:
Apply Practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in audit where appropriate
Person Specification
Experience Essential
Experience of working in a patient/customer facing role.
Desirable
Experience of working in the NHS and/or Primary Care.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Heaton Mersey Medical Practice
Address 460 Didsbury Road
Heaton Mersey
Stockport
Cheshire
SK4 3BT
United Kingdom
Employer's website https://www.heatonmerseymedicalpractice.co.uk/ (Opens in a new tab)