About this role
Job summary
We are currently looking for an enthusiastic individual to join our Urgent Care Clinical Triage Hub. This is a new and evolving service, allowing paramedics and care providers to consult with medial teams before automatically transporting non-emergency patients to A&E. It redirects patients to the most appropriate, localised care while keeping A&E free for critical incidents and so this is an exciting opportunity.
Applicants should be excellent communicators with good telephone skills and have the ability to deal with internal/external stakeholders and the general public daily. A positive approach to customer care is essential.
The role will involve providing administrative support to the clinical team within the Triage Hub. In addition, it is a necessity that applicants have a good standard of IT skills and be able to work on their own initiative and as part of a team.
Flexibility is required as there is a citywide service operating from a number of locations between 8am and 8pm across a 7-day footprint; there will be a need to travel between our urgent care sites and so the successful candidate should be a car driver.
Posts available are:
2 x 20 hours per week
2 x 16.5 hours per week
Working a shift pattern between (currently 9.30am - 6.00pm, though this may change in the future) to cover the hours of the service across 7 days per week, 365 days per year.
Main duties of the job
As the administrative support to the Clinical Triage Hub, you will be expected to provide a welcoming and professional first impression for Healthcare Professionals contacting the service, to ensure they receive an excellent customer service experience and that patients are streamed to the most appropriate area to provide their treatment. You will be the first point of contact for anyone accessing the service therefore, you must be able to deal professionally with a range of enquiries, in person, by phone or by email in an efficient, polite and courteous manner.
The post holder will be expected to provide full clerical support to the Clinical Triage Hub. You will be expected to work as part of a team but also without direct supervision to ensure the smooth running of the service. Flexibility is required as part of the role as the service works 7 days a week, 365 days per year.
About us
Join Manchester University NHS Foundation Trust (MFT), the largest provider of specialist services, and our Oxford Road Campus in Manchester, the largest health academic campus in Europe - a great place to shape your career.
With a workforce of over 30,000 colleagues, we work together to deliver exceptional care to more than 1 million people every year.
Behind every patient cared for are people like you - keeping services running smoothly, supporting clinical teams, and helping create safe, welcoming environments for patients and our people alike.
At MFT, we believe in the power of teamwork, respect, and inclusion. Our People Plan reflects our commitment to making MFT a place where everyone feels they belong, where your ideas are heard, and your contribution is truly valued. Join us and work smarter with our digital technology and thrive in a collaborative culture that empowers you to deliver your best to ensure that your work behind the scenes creates seamless, high-quality care and exceptional patient outcomes.
Whether you're just starting out or looking to grow, we offer clear pathways for development and a culture that supports your wellbeing, ambition, and success. Everything you do makes a real difference to the lives of others.
At MFT, your role matters, your impact is real, and you're part of something bigger from day one.
Job description Job responsibilities
To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guidethat sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form.
Use of Artificial Intelligence (AI) in your application
Here at Manchester University NHS Foundation Trust, were proud to be ALL HERE FOR YOUfor our patients, our communities, and each other.
As part of our commitment to fairness, transparency, and personal integrity, we ask all applicants to ensure that their job applications reflect their own experiences, skills, and motivations. While AI tools can support spelling, grammar, or formatting, we expect that the content of your applicationespecially personal statements and responses to role-specific questionsis written by you. This helps us get to know the real you and ensures that our recruitment process remains equitable and meaningful for everyone.
Thank you for helping us uphold the values that make our Trust a place where people belong, grow, and thrive. We look forward to receiving your application.
Diversity Matters
MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post.As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, please contact the manager named below.
Person Specification
Qualifications Essential
Good standard of numeracy and literacy. Evidence of recent further development / training to NVQ 3 level.
Desirable
IT qualification or equivalent.
Skills and knowledge Essential
oAble to deal confidently and professionally with all members of the MDT including patients and their families, resolving queries and progress chasing oAbility to analyse information to resolve problems oGood organisational skills. oExcellent communications skills. oWell-developed negotiating and motivating skills. oExperience of servicing meetings and taking minutes. oAbility to utilise a range of IT programmes, including Microsoft Office Suite including knowledge of Microsoft Access and PowerPoint.
Desirable
oKnowledge of the Health Service oKnowledge of Patient Administration systems e.g. EMIS/HIVE.
Experience Essential
Demonstrable experience of working within and office environment
Desirable
Experience of working with the NHS in a support role.
Personal attributes/abilities Essential
oAbility to work as part of a team as well as on own initiative. oAdaptable with a flexible approach to work and working hours. oGood customer service skills oWillingness to work flexibly at various locations in the service. oAbility to travel between various locations in the community.
Desirable
oRecognition of own limitations/flexibility.
Employer details Employer name Manchester University NHS Foundation Trust
Address Oxford Road Campus
Manchester
M13 9WL
United Kingdom
Employer's website https://mft.nhs.uk/careers/ (Opens in a new tab)