About this role
Overview
Guides workflow, manages exceptions, assists in process improvement and related projects within assigned COE.
Primary Responsibilities:
• Monitor work flow and serve as liaison between assigned COE unit and management. • Provide training and coaching to assigned COE team on daily work functions and approve work of assigned team. Assist with onboarding new hires. • Assist with production work on an as needed basis. • Complete daily production reporting for assigned COE team. • Maintain currency of team procedures; complete quality assurance control reviews of team activities to ensure adherence to these procedures. • Participate in special projects as assigned. • Manage and provide guidance on exceptions occurring within the team. • Identify opportunities and assist with implementation of approved process improvement efforts for assigned team. • Reconcile the general ledger as required by assigned area. • Approve daily team productivity reports, ensuring they accurately reflect team activity. • Research and resolve routine internal and external customer issues and escalations within assigned area. • Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management. • Promote an environment that supports belonging and reflects the M&T Bank brand. • Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. • Complete other related duties as assigned. • Education and Experience Required: Minimum of 4 years’ higher education and/or work experience Work leadership experience Strong customer service skills Knowledge of relevant spreadsheet, word processing and presentation software as required within assigned team.
Education and Experience Preferred: Proven verbal and written communication skills Knowledge of systems, documents and procedures in assigned area
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $22.61 - $37.67 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.
Location Amherst, New York, United States of America