About this role
Job Description
Sales Customer Representative Are you passionate about sales and customer relationships? Join our company, a premier research-intensive biopharmaceutical company, where you will be at the forefront of delivering innovative health solutions. As a Sales Customer Representative, you will play a crucial role in advancing the prevention and treatment of diseases in people and animals. If you are driven by the power of leading-edge science to save and improve lives, this is the perfect opportunity for you.
Responsibilities
• Close direct sales of products and/or services to meet individual/team quotas and the organization's business objectives. • Create, monitor, and revise lead generation plans to generate a substantive sales opportunity pipeline. • Handle inbound and/or outbound sales calls directly from/to prospective and/or existing customers, responding to customer questions and taking orders. • Build rapport with customers by probing for needs and recommending appropriate solutions, effectively addressing their primary issues regarding the business, patients, and payer landscape. • Achieve monthly, quarterly, and annual sales objectives by executing a moderately complex selling process that balances business and customer needs. • Ensure the optimum customer experience and satisfaction by following established processes and procedures. • Maximize revenues from sales of the organization's products and/or services through a base of reseller partners in specific assigned channels and/or vertical markets. • Locate, evaluate, and recruit potential channel partners including systems integrators, value-added resellers (VARs), distributors, dealers, or retailers. • Support partners throughout the sales process in all sales-oriented activities, including marketing, advertising, sales promotions, and training to achieve revenue targets. • Develop and manage accounts, focusing on small to moderately-sized accounts/opportunities, and build relationships with customers by tailoring the approach based on understanding their needs. • Utilize established relationships and ongoing interactions to build trust and deliver value with all relevant contacts at the customer, gathering information about business challenges/needs. • Develop and execute annual plans to achieve account objectives, pulling through account/business plans. • Share customer issues and experiences with colleagues to provide insights on trends and improve patient outcomes. • Use available information and selling tools to persuade customers to utilize our company's products and solutions. • Appropriately utilize the budget and resources assigned to the territory or account team, being aware of financial elements related to own work.
Qualifications Required
• Proven track record in direct sales and achieving sales quotas. • Strong lead generation and pipeline management skills. • Excellent communication skills for handling inbound and outbound sales calls. • Ability to build and maintain strong customer relationships. • Experience in channel sales and managing reseller partners. • Proficiency in identifying and recruiting potential channel partners. • Knowledge of sales processes, marketing, advertising, and sales promotions. • Strong organizational skills and ability to manage multiple accounts and sales activities. • Strong leadership skills including but not limited to strategic planning, entrepreneurship, innovation, and business savviness. They should be a change catalyst with a proven track record in coaching and development, talent growth, and execution excellence. • Strong commitment to diversity and inclusion, and have the ability to influence and motivate others. They should have excellent emotional intelligence, decision-making skills, and a strong sense of ownership and accountability. Networking and partnerships should be a key strength.
Required Skills: Customer Relationships, Direct Selling, Interpersonal Relationships, Lead Generation, Outbound Sales, Product Knowledge, Quota Attainment, Sales Forecasting, Sales Metrics, Sales Process Development Preferred Skills:
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Search Firm Representatives Please Read Carefully Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
Employee Status: Regular Relocation:
VISA Sponsorship:
Travel Requirements:
Flexible Work Arrangements: Remote Shift:
Valid Driving License:
Hazardous Material(s):
Job Posting End Date: 09/28/2026*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.