About this role
Biloxi, Mississippi
The SHOW comes alive at MGM Resorts International
Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.
THE JOB: As a VIP Lounge Representative, you’ll deliver elevated, personalized service to our most valued guests creating seamless, memorable experiences. Apply today to be part of something exceptional!
THE STARTING RATE: $16.28 per hour
THE DAY-TO-DAY:
• Answer questions, facilitate guest reservations and verify if special requests/amenities were delivered.
• Ensure the VIP check-in/out process is efficient and flawless while facilitating an excellent working relationship between the property and the guest.
• Resolve guest bills with casino hosts for any additional food, beverages or show tickets.
• Ensure correct charges and credits are posted, collect payments, handle cash and credit transactions, and demonstrate responsibility in balancing all cash and cash equivalent transactions using property cash handling procedures.
• Open the VIP lounge daily by following department standards including but not limited to: running Opera reports for guest arrival and departure information and assigning rooms for VIP arrivals.
• Close the VIP lounge daily by following department standards including but not limited to: ensuring guest rooms are assigned, amenities sent, take prepared keys to the front desk, run next day arrival reports, forwarding phones and locking the VIP lounge.
THE IDEAL CANDIDATE:
• Must be 18 years old or older.
• Must have High School diploma or GED.
THE PERKS & BENEFITS:
• Wellness incentive programs to help you stay healthy physically and mentally.
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
• Free meals in our employee dining room.
• Health & Income Protection benefits (for eligible employees).
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community.
VIEW JOB DESCRIPTION: https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=12858 Are you ready to JOIN THE SHOW? Apply today!