About this role
Find your calling at Mercy!
The Advanced Patient Services Representative plays a crucial role in ensuring the smooth operation of the clinic practice by managing patient interactions, administrative tasks, and providing exceptional customer service. This position requires a high level of professionalism, communication skills, and the ability to handle a variety of responsibilities efficiently. Position Details:
Located at Mercy Clinic Fremont SPRINGFIELD, MISSOURI FULL TIME
Minimum Qualifications: Education: High school diploma or equivalent. Skills, Knowledge and Abilities: • Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members. The ability to communicate effectively and professionally is crucial in this role. • Proficiency in basic computer skills, including data entry and word processing. • Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner. PSRs should be empathetic, patient-focused, and able to handle inquiries and concerns with tact and diplomacy. • Accuracy and attention to detail are critical in this role, particularly when entering patient information, scheduling appointments, and processing documentation. • Ability to maintain confidentiality and follow privacy policy/procedure. Demonstrating discretion and maintaining patient privacy is paramount in this role. • Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure. • Attend and complete Clinic Core Front Desk Training post-hire. Physical Requirements: • Position requires the ability to push, pull, and/or lift 50 lbs. occasionally. • Position requires standing and walking during each shift. • Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.
Preferred Qualifications Experience: One year of applicable medical office experience.
Why Mercy?
From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.
Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.