About this role
Mō Te Herenga Waka - About Our University
Te Herenga Waka - Victoria University of Wellington is renowned for its high-quality research and exceptional teaching. We attract people from around the world. Our university campus spans Te Whanganui-a-Tara Wellington - the creative, scientific and political centre of Aotearoa New Zealand - and our students thrive on the connections we have made here.
Explore the many benefits of working at Te Herenga Waka - Victoria University of Wellington. Find out where you fit in our strategic direction and learn more about our research expertise.
• Do you thrive in a fast-paced, customer-focused environment? • Are you a quick learner who can confidently navigate new systems and processes? • Have you built strong relationships while working collaboratively across teams to resolve issues? Kōrero mō te tūranga - About the role Te Herenga Waka - Victoria University of Wellington is currently recruiting for Kaiārahi Pokapū Tauira - Student Service Centre Advisers to join our Student Service Centre on a fixed-term, full-time basis. The positions of varying lengths are to give support to the permanent team during our peak time of November to March. Our Kaiārahi Pokapū Tauira - Student Service Centre Advisers are responsible for delivering efficient, accurate and timely support to a wide range of customers including students, prospective students, whanau, staff, visitors and members of the public. The Kaiārahi Pokapū Tauira - Student Service Centre Advisers work collaboratively and proactively to provide the best possible support and service. Key responsibilities:
• Provide high-quality advice and support on all general enquiries through a range of channels, including face-to-face, phone, and email. • Maintain a high level of knowledge and understanding of the University’s services, systems and processes to support exceptional customer service. • Accurately record interactions and maintain student records as required. • Work closely with team members and other departments to resolve complex issues. • Ensure follow up and ownership of allocated cases to ensure the best customer outcomes. Ō pūmanawa - About you The ideal candidate will have previous experience in a customer service role. Key requirements:
• Demonstrated experience of quickly absorbing and applying new information, systems, and processes. • Excellent communication skills with the ability to express complex information in an accurate and concise form for a variety of audiences. • Highly organised and demonstrate an ability to work efficiently and collaboratively while maintaining an eye for detail and continuous improvement. • Ability to remain calm under pressure and resilience in handling high volumes of work. • A self-starter with a positive approach to work and a passion for people and continuous learning. • Proficient computer skills. Role Description: Click here to see further information, including salary details. If this link is not available, click 'apply' to view this on the University career's page. Close Date for Vacancy: 15 October 2026. Contact Details for Vacancy: If you have any questions regarding this role, please get in touch with Sarah Davies ([email protected]). How to apply: Please ensure you are applying for this role directly on our careers page and not via email. Candidates must submit supporting documents along with their resume, such as a cover letter.