About this role
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Banking Operations Manager. Conduent is looking for an experienced Banking Operations Manager to lead operations supporting PNC Bank. This is a client-facing role responsible for managing service delivery, operational performance. Key Responsibilities:
• Manage the day-to-day banking operations and leadership team. • Serve as the primary operational contact for the client. • Manage client expectations, governance meetings, and escalations. • Ensure achievement of SLAs, KPIs, quality, productivity, and compliance requirements. • Oversee workforce planning, operational risks, and performance improvement plans. • Develop managers and supervisors while promoting accountability and employee engagement. • Drive continuous improvement and operational efficiency. Candidate Requirements:
• 8 to 10 years of banking experience is required. • Proven experience leading large-scale operations and multiple workstreams. • Strong client-facing and relationship-management experience. • Experience managing SLAs, KPIs, quality, productivity, and operational risk. • Strong leadership, communication, analytical, and problem-solving skills. • Experience in banking operations such as fraud, disputes, payments, AML/KYC, account maintenance, or transaction processing is preferred. • Bachelor’s degree or equivalent relevant professional experience.