About this role
Your Role The Community Programs team provides high-touch engagement with members and community-based organizations to remove barriers to healthcare access, enhance population health initiatives and advance health equity. The Community Connector Health Advocate will report to the Community Programs Manager, Operations. In this role you will serve as the Blue Shield of California Promise Health Plan’s community expert. You will be responsible for creating meaningful relationships with community-based organizations, participating in community events, and acting as the health plan liaison. In addition, you will assist members with complex health and/or social needs by assessing their immediate needs and addressing barriers to care to include, but not limited to, care coordination, linkages to health plan services and community resources. This position requires frequent travel locally in San Diego County. The position also requires coverage of evening and weekend events as needed. Our leadership model is about developing great leaders at all levels and creating opportunities for our people to grow – personally, professionally, and financially. We are looking for leaders that are energized by creative and critical thinking, building and sustaining high-performing teams, getting results the right way, and fostering continuous learning.
Your Work In this role, you will:
• Assess psychosocial and social determinants of health needs for moderate-risk members and document assessment results or augment available information in appropriate systems • Consult with or refer members to licensed staff (social worker, nurse case manager etc.) as required based on member social, health risk and medical complexity • Establish relationships and partner with community resources, health plans and providers by participating in community engagement activities with local agencies e.g. faith-based organizations, community centers, government agencies, parks, recreation centers and schools • Assist members with problem-solving barriers to moderate health conditions by identifying, locating, connecting to and navigating needed community and medical system services, including visiting members at their homes, accompanying members to medical appointments and assisting members with completing forms to access needed services • Actively engage, build rapport and establish trusting relationships and facilitate collaborative communication with members and members' family support systems • Identify and coordinate sponsorship and community investment opportunities • Identify and coordinate community event participation • Effectively manage workload to achieve productivity standards • Document and report on community outreach efforts
Your Knowledge and Experience
• Requires a bachelor's degree or High School Diploma/GED and 4 years of additional relevant experience in lieu of a degree • Requires at least 3 years of prior relevant experience supporting people with complex health and social needs • Requires applied working knowledge of community resources, community agencies, community programs, eligibility pathways, and benefit navigation • Requires knowledge of Medi-Cal programs and services • Requires strong interpersonal skills • Bilingual in Spanish or Arabic - speaking, reading, and writing highly desired