About this role
The Customer Success Telesales at Rentokil Boecker is responsible for contact management to strengthen the customer relationship which is the key to retention.
The main job duties and responsabilties are:
The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders.To support the branches for retention, and renewals & increase the branch revenue via price increase & up-sellingCompliant Management- To identify & resolve the customers' complaints within the specific timelinesAlert Account Management- To identify the alert customer & bring the possibility of the revival of the accountsTo provide recommendations & suggestions to the branch for improvementConduct regular reviews & terminate the non-revival accountsShould be able to analyse data and over the challenging areas to improve month-on-month performance.Should be able to share the monthly dashboard with the analysis and recommendationsRequirements
Has to be a Saudi CandidateBachelor’s degree in Business Administration, Marketing, Sales, Customer Service, or a related field is preferred.At least 1 year of experience in customer success, telesales, inside sales, customer service, or account management.Strong communication and telephone selling skills.Good command of English and Arabic.Benefits
Medical Insurance Class A22 vacation days per year