About this role
Get to Know the Team
We drive technical learning at Grab. Grab's Builders (and increasingly the agents working with them) build in a technical ecosystem that is complex and everchanging. Our purpose is to make this ecosystem easier to understand and manage.
Get to Know the Role
We're looking for a Developer Education Specialist to join our Tech Learning team in Petaling Jaya, Malaysia.
You'll own the content that helps Grab's engineers find answers fast and stay productive on our internal
platforms. Working across TechDocs and the broader learning ecosystem, you'll set content standards, coordinate
with platform teams, and make sure documentation is complete, current, and actually usable.
You will be reporting to Manager II, Tech Learning
The Critical Tasks You Will Perform
Create and maintain technical documentation for internal platforms — API docs, developer guides, tutorials, andknowledge base articles
Set and enforce documentation quality standards across platform and engineering teamsWork with platform engineers, PMs, and agents to keep docs current as platforms evolveIdentify and close content gaps using signals from developer feedback, support queries, and usage dataStructure technical content in ways that match how developers actually look for answersManage the documentation lifecycle — planning, creation, review, publication, and deprecationBuild lightweight templates and processes that make it easy for platform teams to self-serve documentationCoordinate documentation deliverables across workstreams, aligning releases, reviews, and publishing timelinesDrive cross-functional alignment between content, engineering, and product on documentation scope and prioritiesPartner with the Proficiency workstream to turn technical content into learning paths and onboarding tasksDefine success metrics for content quality and developer enablement; track and report on themMonitor content performance and feed insights into the content strategy and roadmapMentor junior content contributors and raise the documentation bar across the team What Essential Skills You Will Need
8+ years in technical writing, developer education, technical program management, or a related fieldProven track record creating API docs, developer guides, and platform-focused contentStrong command of Markdown, HTML, and documentation tooling (e.g., Hugo, Confluence, GitLab/GitHub)Experience with Git-based content workflowsAbility to break down complex technical topics for different developer personas — backend, SRE, ML, mobileStrong organizational skills with ability to manage multiple content tracks simultaneouslyExperience coordinating deliverables and timelines across engineering and product teamsComfortable defining requirements, tracking progress, and surfacing blockers to stakeholdersCollaborative working style with engineering and product teamsPreferred: Experience in a developer platform or internal tooling contextPreferred: Background in content strategy, information architecture, or developer communityPreferred: Exposure to AI-assisted content workflows and documentation automationPreferred: Experience using analytics to improve content and measure developer engagementPreferred: Familiarity with technical program or project management (roadmaps, OKRs, cross-team coordination) Life at Grab
We care about your well-being at Grab, here are some of the global benefits we offer:
We have your back with Term Life Insurance and comprehensive Medical Insurance.With GrabFlex, create a benefits package that suits your needs and aspirations.Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leaveWe have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hoursWhat We Stand For at Grab
We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.