About this role
Bring your expertise to JPMorganChase. As part of Loan Servicing and Asset Management, you are at the center of keeping JPMorganChase strong and resilient. You help the firm grow its business in a responsible way by anticipating new and emerging risks, and using your expert judgement to solve real-world challenges that impact our company, customers and communities. Our culture in Loan Servicing and Asset Management is all about thinking outside the box, challenging the status quo and striving to be best-in-class.
As an Agency Asset Management Credit Risk Associate in Loan Servicing and Asset Management, you support the management and servicing of investor-owned multifamily loans by combining portfolio oversight, borrower support, process execution, and compliance activities. You help us identify emerging risks, apply sound judgment, and deliver a high-quality client experience while meeting loan document and servicing requirements. You may grow into a client-facing portfolio role or build deep expertise in core servicing processes, depending on business needs and development opportunities.
Job responsibilities
Support an assigned portfolio of multifamily loans and serve as a primary or secondary point of contact for borrowers and property management teamsRespond to borrower inquiries and servicing requests while delivering a high-quality client experienceMonitor loan performance and identify emerging risks through borrower communications, property performance, and servicing activity reviewExecute core servicing processes such as reserve requests, repair disbursements, collateral loss requests, inspections, onboarding, portal registration, and interest rate cap administrationPerform financial analysis using operating statements, rent rolls, and borrower financial submissionsReview inspections and condition reports to identify collateral risks and required corrective actionsTrack and follow up on delinquencies, covenant breaches, insurance deficiencies, and servicing exceptionsSupport post-closing transactions such as assumptions and borrower consent requestsAssist with maturity management, borrower outreach, refinance readiness assessments, and maturity risk identificationMonitor process performance to help ensure work is completed accurately and on timeCollaborate across teams to strengthen client service and support shared outcomes Required qualifications, capabilities, and skills
At least 3 years of relevant experience in multifamily asset management, loan servicing, credit risk, finance, or commercial real estateStrong attention to detail and a consistent focus on accuracyFamiliarity with Fannie Mae and Freddie Mac Multifamily Servicing Guides and related systems and workflowsAbility to build relationships and deliver a best-in-class borrower experienceAbility to manage competing deadlines with minimal supervisionProficiency in Microsoft Excel, including use of multiple formulas and macros Preferred qualifications, capabilities, and skills
Experience with Fannie Mae and Freddie Mac multifamily servicing requirements and reportingUnderstanding of forward commitments and bond credit-enhanced mortgagesFamiliarity with low-income housing tax creditsFamiliarity with mortgage-backed securities and tax-exempt bond structuresStrong Microsoft Excel proficiency
ABOUT US
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
ABOUT THE TEAM
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.