About this role
JOB DESCRIPTION
Why GM Financial?
GM Financial is the wholly owned captive finance subsidiary of General Motors and is headquartered in Fort Worth, U.S. We are a global provider of auto finance solutions, with operations in North America, South America, and the Asia Pacific region. Through our long-standing relationships with auto dealers, we offer attractive retail financing and lease programs to meet the needs of each customer. We also offer commercial lending products to dealers to help them finance and grow their businesses.
At GM Financial, our team members define and shape our culture - an environment that welcomes new ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work - we thrive.
Our Purpose: We pioneer the innovations that move and connect people to what matters.
This position will be posted until filled.
RESPONSIBILITIES
About the role:
The Remarketing Solutions Title Clerk I performs various processes related to ensuring the timely execution of title work flow to ensure titles are received and delivered to auctions within state service level time frames for off lease and repossessed inventory. The team member will be responsible for completing a wide variety of complex tasks within the department and should possess a working knowledge of multiple Remarketing Title processes as well as, effective ways to resolve complex titles issues. The team member has access to multiple company system applications and is responsible for updating account status. The employee has contact with other departments, branches, dealers, financial institutions, state agencies, and outside vendors. Achieving optimal business results and team objectives in this position directly affects the financial results produced by the company.
In this role you will:
Responsible for ensuring the timely execution of title work flow to ensure titles are received and delivered to auctions within state service level time frames for GMF and/or GM remarketed inventoryEnsure high quality standards when documenting follow ups and updating systems of recordPartner with vendors, dealers, and cross functional business units to resolve issues delaying the receipt of titlesCollaborate with sales and transport teams to resolve issues that delay the start of the title workflowResearch and resolve ageing, exception, and escalated accounts that delay the sale of the vehicle due to title issues and holds and escalate to leadership when appropriate levelEnsure auction title paperwork including title, and supporting documentation is completed and submitted accurately and timely within State and Federal regulations, auto auction guidelines, and or company policiesAssist leadership in carrying out established strategies for achieving company/departmental goalsMake cost effective decisions when shipping documentsAudit assigned auctions daily to ensure title processes are worked in accordance with company policies and proceduresIdentify and resolve any issues that delay the start of the title workflow or the receipt of titles at auction in order to reduce any financial impact to the companyRespond to emails received in the asset titles email box within service levelWork with appropriate groups both internal and external to GM Financial to troubleshoot and define alternate working solutions when system defects ariseEnsure title fees are entered into the GM Financial system of record to ensure timely receipt of charges for deficiency balance settlementSupport projects and initiatives
QUALIFICATIONS
What makes you an ideal candidate?
Knowledge of lien processes and/or auto finance experienceKnowledge of Microsoft Office products, Word, Excel, OutlookKnowledge of and ability to comply with state and federal guidelinesExcellent oral and written communication skillsAbility to work and thrive in a team settingMust be detail orientedDemonstrate proficient time management ability ensuring work is completed dailyPossess independent decision making capabilitiesProficient in technology systems such as the Remarketing Solutions System, Excel, Word and Outlook, and AutoIMSAbility to work and multi-task in a fast paced and potentially stressful environment with little assistance or interaction from Team LeaderExpert critical thinking, problem solving and decision making skillsAbility to manage and make financial decisions in relation to the effects of title dispositions and residual value lossAbility to relate to others, build relationships and constructively interact with a variety of people and situations, both internal and external to the companyAbility to analyze, judge and prioritize work responsibilitiesAbility to research complex issues across multiple systems and analyze and interpret quantitative and qualitative reports to aid in decision makingMust have a track record of excellent reliability, dependability and ownership skills Additional Knowledge and Skills
Working effectively within an AI enabled environment:
Ability to use AI tools (e.g., Microsoft Copilot) to support daily workSkills in evaluating AI outputs for accuracy, compliance, and biasExperience integrating AI into workflows to improve efficiency or insightsFamiliarity with AI assisted research, summarization, and content generationUnderstanding of responsible AI use, including ethics and data protection Work Experience & Education
Fast-paced office environment subject to daily service level requirements with a strong focus on providing quality service to internal and external customers in a team environment.0-2 years In a title processing or lien perfection role PrefHigh School Diploma or equivalent RequiredAssociate DegreeBachelor's DegreeMaster's Degree What We Offer: Generous benefits package available on day one to include: 401K matching, bonding leave for new parents (12 weeks, 100% paid), tuition assistance, training, GM employee auto discount, community service pay and nine company holidays.
Our Culture: Our team members define and shape our culture - an environment that welcomes innovative ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work - we thrive.
Compensation: Competitive pay and bonus eligibility.
Work Life Balance: Flexible hybrid work environment, 2-days a week in office.
NOTE: We are unable to consider candidates who require visa sponsorship for this position
This position is not open to agency submissions
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