About this role
Are you passionate about leading a world-class service team and delivering impeccable service to customers? At Aristocrat, we constantly drive innovation and creativity. We aim to deliver the world's greatest gaming experience, and you could be vital in this effort. As a Field Service Manager, your role will be crucial in boosting our product and reputation, ensuring customer satisfaction, and encouraging positive relationships within our vibrant team. Join us in Sydney NSW, Australia, and be part of an ambitious and established leader in gaming entertainment! What You'll Do Manage customer expectations and relationships Conduct customer meetings to gather feedback and address concerns Coordinate service contracts and ensure adherence to terms Identify and resolve service delivery issues promptly Lead and mentor a team of Field Service personnel Conduct team meetings and provide technical updates Perform venue, car, and tool audits to maintain standards Manage employee training, roster