About this role
Position: Shuttle Dispatcher Location: Denver International Airport Shift: Shifts will vary Pay range: $20 - $21/hr At Reimagined Parking, we believe great people drive great results. That’s why we prioritize our teams, champion a positive culture, and relentlessly pursue excellence. The Shuttle Dispatcher supports daily shuttle and transportation operations by overseeing dispatch workflows, guiding the dispatcher team, and ensuring consistent, reliable service delivery. This role acts as the senior point of contact during the shift, providing support, coaching, and problem-solving while maintaining real-time oversight of shuttle movements, driver activity, and service levels. The Dispatcher ensures that all dispatch functions run smoothly, service standards are met, and communication across all operational teams remains clear and efficient. Monitor and coordinate shuttle bus operations using dispatch software, GPS systems, reports, and two-way radio communication. Provide directions to dispatchers to ensure proper vehicle assignments, route coverage, and on-time performance. Assist with predicting shuttle movement, arrival times, and service flow based on available tools and system data. Adjust service levels based on passenger volume, peak periods, and operational demands. Step in to perform dispatch duties directly when needed. Serve as the senior dispatcher on duty, supporting the dispatcher team during all shifts. Train new dispatchers on systems, procedures, and communications protocols. Provide ongoing coaching, performance feedback, and guidance. Support the Supervisor/Manager in enforcing policies, procedures, and safety expectations. Assist with shift handoff communication and continuity planning. Maintain constant communication with drivers, maintenance staff, customer service, supervisors, and management. Relay service adjustments, route changes, or special instructions to drivers. Report on vehicle issues, delays, or incidents to maintenance and leadership. Support customer service teams with information related to shuttle arrivals, delays, or service updates. Prepare and review daily operations reports, logs, service performance documentation, incident notes, and staffing records. Ensure accurate recordkeeping for operational audits, compliance, and service-level reporting. Track and document equipment issues, driver performance concerns, and route deviations. Operate shuttle vehicles as needed to support service, cover staffing gaps, or reposition fleet vehicles. Assist with emergency situations, special events, or service interruptions.