About this role
Imagine catching criminals before they strike - that’s exactly what Napier’s AI-powered platform does! By analysing transactions and customers in real time, Napier AI’s technology empowers financial institutions to spot suspicious activity, like money laundering, and stops it in its tracks. Napier AI’s technology works like a digital detective, combining AI with smart analytics to outthink criminals and protect people’s money from becoming criminal proceeds. It’s not just about stopping crime - it’s about making the financial world safer and more trustworthy for everyone. Collaboration, innovation and wonderful people are just some of the reasons to bring your career to Napier. Our culture is shaped by our core values that promote equality, creativity, and opportunity in everything we do. The Role: Senior Program Manager You will lead Napier AI's most complex and highest-value enterprise delivery programs including Tier 1 bank implementations. From there you will take portfolio leadership of Napier's strategic Tier 1 accounts as we scale that tier of the business. These programs operate under regulatory and contractual hard deadlines, multi-party governance (bank, Napier, hyperscaler, third-party integrators), and executive-level scrutiny on both sides. You will be brought in at critical phases, expected to establish authority quickly, restore delivery confidence where needed, hold the commercial line, and land go-live cleanly. This is a senior, customer-facing role that carries programs accountability end to end. You will be the single senior Napier delivery point of contact with the client's program director and executive sponsor. You will be trusted internally to hold Product, Engineering, Platform, and Professional Services to their commitments to ensure customers realise value from their investment in Napier's platform. Program Leadership Own end-to-end delivery of Napier's largest enterprise programs, including Tier 1 National and European bank engagements Establish and run program governance: steering committees, executive status reviews, RAID discipline, decision logs Define and defend the acceptance criteria for go-live and any regulatory or contractual milestone Coordinate delivery across Napier's Professional Services, Product, Engineering, Platform, Support, and Customer Success functions Client and Executive Stakeholder Management Act as the single senior Napier delivery contact with the client's program director, delivery leads, and executive sponsors Chair steering committees and executive status forums with authority and credibility Prevent client escalations bypassing program governance Represent Napier at client executive escalations, industry regulator interactions where relevant, and third-party (hyperscaler, SI) governance Commercial Governance Own program P&L, forecast, and margin Run formal change control against every scope movement, defect classification, and delivery obligation Defend Napier against uncapped commitments, one-sided release triggers, and unbounded acceptance criteria Hold the defect versus change request line: no product commitment leaves Napier without your sign-off Escalate commercial and contractual risk to the CCO before it becomes a client-facing position Delivery Excellence and Risk Management Maintain the end-to-end program plan, dependency map, and critical path Own the risk register and drive mitigations with named accountable owners Establish and maintain go/no-go readiness assessment against agreed criteria Drive continuous improvement in Napier's delivery methodology from evidence in the field Third-Party Regulatory Instruments Manage the operational side of any escrow, source-code deposit, or equivalent regulatory instrument on your programs, working with Napier Legal, Engineering, and the third-party agent Manage client expectations on trigger events, deposit content, and verification cycles Customer Outcomes and Transition Ensure customers achieve successful implementation, adoption, and business value realisation Manage a clean transition from delivery into Customer Success and Support with complete documentation and no orphaned commitments