About this role
About InvestorHub InvestorHub helps listed companies own their investor relationships. Our platform gives ASX-listed companies the sales and marketing tools to engage investors directly - announcements, engagement analytics, registry insight, and investor communications - so they can grow and defend their register without depending on intermediaries. You'd be the person who makes sure our clients actually get value from it. The role As a Customer Success Partner, you'll own a portfolio of ASX-listed clients end to end - from contract signature through onboarding, activation, embedding, and renewal. No handoffs: your clients, your outcomes. This is a problem-solving role. You'll drive genuine product adoption - the kind a client would miss if it disappeared - and where the product can't yet close a value gap, you'll design, scope, and deliver a service intervention that does: diagnose the gap, define what success looks like, deliver the work. You'll run AI-leveraged workflows so the repeatable parts of the job take minutes, and your hours go to the work that keeps clients. You'll be your clients' trusted day-to-day advisor - across their investor story, their register, and their announcement rhythm - and the company's honest read on where value is and isn't landing. You don't need a capital markets background to apply. You need to prove you can quickly build deep expertise across a domain - our product, listed markets, and investor relations - and want to. We believe start-ups only move as fast as their talent, and we want someone who wants to run and grow quickly with us. Own client outcomes end to end: every client in your portfolio, signature to renewal - including the first ninety days. One owner, one result. Hold a working thesis on every client - where value is landing, where the gap is, and whether product, service, or both closes it - and surface risk before the client says it. Solve with the product: find what each client should be getting but isn't, and move them from switched-on to genuinely reliant. Solve with service: design, scope, and deliver targeted interventions where the product can't yet close the gap - defined problem, defined success, defined exit - and originate new plays from your own book. Advise at the level of strategy: sit across from executives and IR leads and turn their register, engagement, and market data into positions and recommendations - not reports. Engineer the work itself: build and run the AI workflows that compress the repeatable parts of the role. Compound the function: turn what your book teaches you into evidenced product cases, playbook improvements, and experiments the whole team benefits from.