About this role
Full-Time Veterinary Client Service Representative (CSR) Canine Country Club and Wellness Center đź“Ť Dallas, Texas Join a Premier Veterinary & Pet Wellness Team in Dallas, TX Canine Country Club and Wellness Center is seeking a full-time Veterinary Client Service Representative (CSR) to join our dynamic team in Dallas, TX. If you are passionate about pets, thrive in a fast-paced customer service environment, and enjoy building relationships with clients, this is the opportunity for you. As the first and last point of contact in our hospital, our Veterinary Client Service Representatives play a critical role in shaping the client experience and supporting exceptional patient care. Why Work at Canine Country Club and Wellness Center? Established, well-respected veterinary and boarding facility in Dallas Supportive, team-oriented culture Fast-paced, engaging work environment Opportunities for professional growth Competitive compensation and benefits Client Experience & Front Desk Operations Greet clients and pets with professionalism and warmth Answer multi-line phones and schedule appointments efficiently Check patients in and out accurately Process payments and maintain accurate financial records Educate clients on services, wellness plans, and preventative care Administrative & Operational Support Maintain accurate medical records in the practice management system Coordinate with veterinary assistants, technicians, and doctors to ensure smooth patient flow Manage appointment scheduling to optimize hospital efficiency Support boarding and grooming service coordination when needed Communication & Relationship Building Provide clear explanations of hospital policies and services Handle client concerns with empathy and professionalism Maintain confidentiality and uphold high customer service standards