About this role
Overview of the role The People & Culture Senior Specialist is the operational engine of business partnering, employee relations, recruitment delivery and workforce planning at IFX. Working closely with the People & Culture Senior Manager, the Senior Specialist translates strategy into day -to-day delivery: managing ER cases end -to-end, partnering directly with managers, owning recruitment delivery for the business alongside the Talent Operations Associate, and applying the job levelling framework consistently as the organisation grows. Business Partnering Act as the primary point of contact for assigned managers and teams, understanding their needs and translating them into people-focused solutions. Support managers through organisational and team changes, advising on people implications and ensuring alignment with established frameworks and processes. Support the delivery and application of workforce planning initiatives, including organisational design, job levelling, succession planning, and career pathways. Develop management capability through coaching, guidance, and proactive partnership. Employee Relations Manage employee relations cases end-to-end, escalating complex or high-risk matters to the People & Culture Senior Manager or Director as appropriate. Advise managers on employee relations matters, balancing legal and commercial considerations with company culture and values. Maintain accurate and up-to-date employee relations records, documentation, and case files. Recruitment Delivery Partner with and guide hiring managers through the recruitment process for entry-level through to management positions. Support the Talent Operations Associate in delivering end-to-end recruitment processes across the business. Continuously improve recruitment processes to drive positive business outcomes and deliver an excellent candidate experience. Support the implementation and optimisation of the recruitment target operating model (TOM). Talent Enablement Support the effective adoption and utilisation of people systems and frameworks, including Culture Amp and Pinpoint. Assist with the delivery of performance management cycles, including probation reviews and annual performance reviews. Support managers in developing high-performing teams through the CTG and BTG frameworks. Employee Relations and Talent Reporting Produce regular employee relations and recruitment management information (MI) reports for the Senior Manager and Director. Analyse trends, identify risks, and proactively highlight areas requiring attention or intervention.