About this role
The Director of Operations is responsible for overseeing daily operational activities, ensuring regulatory compliance, driving profitability, and supporting strategic business growth. This role partners closely with senior restoration leadership to execute operational and business strategies while leading production, procurement, financial management, and team development. The Director of Operations ensures that operational systems, processes, and performance standards support company goals and customer commitments. Oversee production, procurement, and planning of daily operations Ensure timely, accurate, and compliant management of work order processes, business information, and licensing requirements Maintain compliance with federal, state, and local regulations Coordinate with the sales management team to fulfill customer commitments and participate in select sales efforts when needed Provide operational support to office personnel, technicians, and sales associates, including escalation management and technical guidance Monitor operational and compliance metrics, including KPIs and production quality standardsTrack, escalate, and resolve operational issues in a timely manner Influence vendor selection and manage vendor and subcontractor relationships Approve expenses and purchases for direct reports Communicate operational updates and process changes across the organization Ensure health and safety regulations are followed Review financial data, manage budgets, forecasts, and budget adjustments to improve profitability Improve operational systems and processes and lead training for new initiatives and technology implementations Plan, schedule, and review workload and manpower to ensure cost-effective achievement of targets Recruit, train, supervise, and develop staff as needed Lead and mentor team members to support growth, accountability, and performance