About this role
«Krones Italia Srl is a subsidiary of the Krones Group, which was founded in Germany and is now a leading international player in the production, sales and servicing of machinery and even complete factories for the beverage & liquid food industry worldwide. The Group is a global employer of more than 18,500 employees. In Krones Italia Srl today there are about 60 employees who handle Krones’ activities in Italia Krones Group is the global market leader in its industrial sector and is expected to grow even further, with a clear focus on sustainable, eco-friendly solutions. At Krones, we are working on a better tomorrow and helping to save our planet for future generations Interested? Then join our team because: we can achieve more together! Let's create impact beyond tomorrow What we are looking for Head of IOS (Service) The employee will oversee oversee all aspects of strategic service delivery within Krones Italy, leading the Service team both internally and externally with responsibility for Krones Italy operational activities including new machinery installations, change parts, overhauls, maintenance contracts, project delivery, digitalization of SLA’s and break-down/repairs on existing equipment. Role & Responsibilities Develop and implement service strategies to improve delivery standards and ensure prompt reaction to service requests. Continually improve response and delivery times to ensure customer satisfaction. Prompt escalation of customer technical issues where necessary Lead and provide guidance and support to the Head of Service Operations, ensuring that Krones machinery projects are commercially and operationally successful; delivered on time and to the required quality/specification; and within budget Lead the business planning process, developing KPI’s for all areas of the business including regular monitoring/review and where necessary develop improvement measures Collaborate with other departments to optimize the overall customer experience Responsible for Health and Safety at Krones Italy Supporting Krones Italy operational activities. Improve service utilisation levels ensuring we meet the annual KPI target. Ensure Krones Italy provide excellent customer service. Develop & maintain strong relationships with customers and third-party vendors to ensure repeat business Actively manage relationships with Krones AG and agency businesses and existing customer base. Cooperate with LCS in order meet annual LCS order intake targets. Promote Krones service products and increase levels of business Working efficiently and effectively to manage all operational issues bringing them to a satisfactory conclusion both technically and commercially. Attending customer and supplier sites as necessary to resolve technical and commercial issues, taking full responsibility to resolve customer complaints Lead the Service team including maintenance managers. Provide guidance and support to your direct reports, perform regular 1:1, appraisals and managing performance Planning/co-ordinating regional structure of Krones Italy to ensure that our field-based activities are managed efficiently and effectively, incorporating market development via the regional service structure Lead Krones Italy Operational needs to ensure that Sales and Service activities are fully co-ordinated Ensuring service work in progress in managed effectively and meets KPI, service invoicing is performed promptly and accurately, and debt is collected in a timely manner Maintain a strong working knowledge of industry regulations, restrictions, laws ensuring Krones Italy adherence to these regulations and have full appreciation of current standards, new innovations, tools and processes Build and maintain robust relationships with customers and key stakeholders As a member of the Senior Management Team, actively contribute positively to the shaping of the subsidiary strategy and execution of the Company’s business objectives. Create and present regular updates to the Board of Directors Ad hoc duties as and when required Your profile Your contribute Experience and qualification Technical engineering qualification Excellent interpersonal and customer service skills In depth knowledge of industry Strong leaderships skills to promote team spirit and increase engagement Excellent written and verbal communication skills Attention to detail Excellent organisational skills Problem solving skills Excellent IT skills Availability to travel English knowledge Interested? Apply online now! Have we sparked your interest? Then send us your application! You can expect exciting challenges that provide real impetus, in a team that motivates and supports you at the same time – and framework conditions that are not only attractive but also adapt to your life. To get us talking quickly, simply send us your application via our online form – it takes less than 5 minutes!