About this role
Applicants are hereby invited to apply for the position of Assistant General Manager, Operations (Management Grade 5) , within our Group Head Office . Applications are to be submitted on or before October 09, 2026 . JOB SUMMARY The incumbent will be responsible for leading and directing key functional business areas. He/She will also be responsible for driving organizational resilience and efficiency by integrating shared services activities, strategic execution across all operations, including asset and property value creation, rigorous oversight of the Group’s projects and ensuring the safety of the Group’s resources through safeguarding people, property and reputation through a proactive security framework. KEY DUTIES AND RESPONSIBILITIES Develops, implements and continuously drives business strategy and initiatives in collaboration with the other functional heads in the Group to ensure business results and deliver value Guides and oversees the strategic direction of the departments under his/her purview to improve operational efficiencies Serves as a member of the Senior Management Team to provide specialist or technical knowledge as a subject matter expert Directs the strategic and operational activities of the other departments within the Group Operations Establishes operating policies and procedures consistent with the Group’s broad policies and objectives to ensure accountability and timely execution Through efficient monitoring, ensures that all activities are carried out in compliance with the respective regulations and laws governing the Group’s business operations Contributes to the development of short, medium and long-term strategy by providing justifiable views on potential improvements for products and services with an assessment of both current and future trends Ensures the integrity of the Group’s lending operations by effectively managing and mitigating risks through maintenance of the required accuracy rate in disbursement, verification and reconciliation activities Ensures robust internal controls are in place to prevent fraudulent activities in high-risk areas Ensures physical safeguards and technical surveillance are in place to protect the Group’s high value operations Ensures security standards meet banking regulatory requirements with mitigation strategies in place to manage / eliminate vulnerabilities Manages departmental budgets and escalates out of budget items to the GCEO / GDCEO for approval Actively supports the Deputy Chief Executive Officer, Operations and Administration to ensure operational efficiency Performs all other duties, assignments and special projects as assigned QUALIFICATIONS AND EXPERIENCE Candidates must possess a Post Graduate Degree in a relevant discipline from a reputable University or other professional qualification e.g. CFA, CIMA, ACCA, from a recognized professional body and a minimum of ten (10) years’ experience with at least seven (7) years at a Senior Managerial Level OR A first degree and a minimum of twelve (12) years’ relevant experience in Banking, at a Senior Management level with a successful track record of performance Working knowledge of the economic and general business environment coupled with knowledge of the banking and financial services industry Working knowledge of relevant legal and regulatory requirements both locally and regionally Strong interpersonal and communication skills, business and financial acumen Ability to maintain utmost confidentiality in all aspects of this position See JD