About this role
Location: ZAF - Cape Town, Falcon Cres (Headquarter) Job Posting Title: Supervisor, Ocean Export, Air & Sea Time Type: Full Time Main Purpose of the Role: The Ocean Export Supervisor is responsible for leading and managing the day-to-day operations of the Ocean Export department, ensuring that all export shipments are processed efficiently, accurately, and in accordance with customer requirements, company procedures, and industry regulations. The role provides operational leadership to the team by driving performance, maintaining service quality, and ensuring that departmental objectives and customer expectations are consistently achieved. A critical aspect of the role is building and maintaining strong relationships with customers, carriers, overseas offices, transport providers, and internal stakeholders. Through regular customer engagement and performance monitoring, the supervisor ensures SLA and KPi commitments are met while identifying opportunities for continuous improvement, operational efficiencies, and business growth. Job Related Requirements: Grade 12 Minimum 7 years’ experience in ocean freight forwarding Import and Export Minimum 2 years in a supervisory role Own Transport Ability to work overtime / after hours when required Leadership courses (DSV talent pool etc.) OR Management programs – advantage Electives Knowledge of current Incoterms Knowledge of international freight forwarding Excellent communication skills Good planning and self-management skills Knowledge of Hazardous/Dangerous Goods Duties & Responsibilities Run with daily exception reports for operations and manage with staff Manage productivity daily / weekly / monthly Drive internal and external metrics daily / weekly Evaluate service levels weekly / monthly Customer relationship management and service delivery excellence. Process compliance, data quality, and operational governance. Continuous improvement and efficiency enhancement initiatives Processing of ocean export shipments – end to end To drive metric performance To support sales in their objectives in achieving growth targets To support operations with queries and manage customer expectations Identify and target opportunities for improved effiencies Identifying problems in a project design and evaluating alternative methods Directly supervising staff To ensure accurate and timely reporting To identify improvements on processes within operations to drive efficiency To manage any new processes or system developments with operations To manage staff and career development to ensure the retention of key staff and their progress within the organization DSV – Global transport and logistics Working at DSV means playing in a different league. As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements. With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be. Start here. Go anywhere Visit dsv.com and follow us on LinkedIn and Facebook . Disclaimer : Due to the high volume of applications received, only shortlisted candidates will be contacted. Should an external candidate not hear from us within four (4) weeks following their application, they should consider their application unsuccessful. Strictly fair and non-discriminatory selection procedures will be followed. We use Affirmative Action (AA) measures in an endeavor to redress the disadvantages in employment experienced by designated groups. Where possible, preference will be given to candidates from the designated groups as defined in the Employment Equity Act and in line with DSV’s Employment Equity plans. DSV reserves the right to defer or close a vacancy at any time.