About this role
Assistant Manager Retail Operations FO, Region Area: Country/ Cluster China Department: Retail Ops Director Reporting Line: Director /Sr Manager Retail Ops, FO Indirect/Secondary Reporting Line: N/A Location: Shanghai/Guangzhou/Chengdu/Beijing GSMS Grade: M4 Number of Personnel Managed: - Cost Center/Budget and/or Revenue Responsibility: - PURPOSE & OVERALL RELEVANCE FOR THE ORGANISATION: Drive the district profitability by meet or exceeding sales & profit targets; Coaching Store Managers to drive commercial success and excel in customer service; Ensuring proper execution of established policies, procedures, initiatives, and directives. KEY RESPONSIBILITIES: Planning Plan Stores objectives with Director / Sr. Manager Retail Operations FO, Region Plan actions plans to reach targeted KPI’s Management Take full ownership of the district and its commercial success Plan and prioritize structured store visits to maximize the district’s performance Manage delivery of own retail KPI’s (qualitative and quantitative) in the district Ensure proper in-store Brand execution, according to established standards and directives, in all stores within the district Pro-actively analyse sell-through figures and develop action plans with stores managers to achieve productivity and image targets Ensure compliance with established policies, procedures, initiatives and directives Financial Manage and deliver retail financial KPI’s System and Processes Manage retail KPI’s and tracking/reporting systems. Ensure operational system efficiency and training. People Management Create a high-performance culture by setting clear expectations, analyzing performance and giving appropriate and prompt feedback, including actively managing poor performance Ensure compliance to established HR policies and procedures Recommend structural or human changes in store in order to achieve sales and brand targets Coordinate with store managers on staff recruitment, retention and development. Coordinate with HR on relevant HR projects like internal referral, performance review, succession planning, etc. Training and Development Identify and recommend training and development needs Coach Store Managers to increase their stores’ sales, productivity and profitability Own succession planning for the district Ensure quality & efficiency of training KPIs Store business KPI’s Image/consumers satisfaction KPIs. Staff turnover and satisfaction KPI’s KEY RELATIONSHIPS: Visual Merchandising Retail Excellence Retail Business Planning Marketplace Management Omni Buying Retail HR Finance IT SCM EXPERIENCE / SKILLS REQUIRED Competencies / Attributes Excellent organizational skills Strong management skills Excellent interpersonal/communication skills Results oriented Consumer service oriented Team player Able to multi-task Knowledge/Experience Minimum of 5 years’ experience in a retail multinational company Minimum 3 years’ experience in regional management Educational Background University Degree or strong retail store management experience PC/Language/Other Skills High level knowledge and skills in Microsoft products Strong presentation skills Be able to communicate in English