About this role
Job summary
An exciting opportunity has arisen for a Team Administrator to join the Mental Health Support Teams in Schools (Reflexions).
The post holder will be based at the Ridge Hill Centre, Dudley, with a hybrid working arrangement that includes home working and attendance at the base as required.
The post holder will be required to travel across the Black Country as part of their role to attend Development Days and Face to Face meetings.
Main duties of the job
We are seeking an experienced and enthusiastic Team Administrator with proven administrative skills to join the Reflexions Service.
As part of this busy team, you will provide an efficient, effective, professional, and confidential administrative and secretarial service to a team of clinicians. Responsibilities will include diary management, booking appointments, and maintaining both paper and electronic records in accordance with Trust policies.
The role is demanding and varied, requiring excellent administrative skills, confidence, initiative, and the ability to work autonomously. Applicants should be competent audio typists and have a good working knowledge of Microsoft Office. The successful candidate will be expected to think on their feet, adapt to changing priorities, and provide flexible administrative cover during periods of annual leave and sickness absence to ensure continuity of service delivery.
About us
You will join a professional, supportive and approachable team that values collaboration and recognises the importance of a positive working environment in delivering high-quality care.
You will be required to work closely with the Service Manager to support the ongoing development of the service and administrative systems, as well as overseeing the collection and presenting of service wide activity data.
Job description Job responsibilities Please see the attached Job Description detailing the main responsibilities for this role. The document provides further information about the key duties, day-to-day activities, and expectations of the position, as well as the skills, knowledge, and experience required.
Person Specification
Qualifications Essential
RSA II/OCR or other computing qualification or equivalent experience GCSE English Grade C or above or equivalent qualification
Desirable
NVQ3 in Business Administration or equivalent qualification
Skills Essential
Excellent communication and interpersonal skills when dealing as first point of contact with all levels of staff in person, on the telephone and in written correspondence Effective handling of highly confidential information ensuring high level of discretion at all times Excellent planning and organising skills Ability to be adaptive and flexible in response to additional workload Able to work to tight deadlines whilst ensuring work is of a high standard Ability to work in a pressurised environment Excellent word processing skills including accurate and speedy typing and audio typing Ability to work on own initiative
Experience Essential
Experience of providing administration support to a team of staff including senior managers or dedicated support to a senior member of staff Experience of co-ordinating complex meetings involving staff from other departments/organisations Experience of maintaining information systems e.g. databases Demonstrable commitment and understanding of the importance of maintaining confidentiality at all times Demonstrable commitment to equality and diversity e.g. awareness of potential considerations when booking venues and inviting delegates to meetings
Desirable
Understanding of key service area processes
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Black Country Healthcare NHS Foundation Trust
Address Ridge Hill Centre
Dudley
DY8 5ST
United Kingdom
Employer's website https://www.blackcountryhealthcare.nhs.uk/ (Opens in a new tab)