About this role
Job summary
Our primary customer is Northumbria Healthcare NHS FT which provides health and social care services in Primary care, Acute hospitals, Community hospitals and services and adult social care (PACS) through the 10000 employed staff. Northumbria Healthcare's Digital Services team provide all of the technology and technical development to assist in the current electronic systems and the development and delivery of the drive to be paper free at the point of care. The role of the Digital Services Apprentice is to support existing PC equipment and software applications along with the deployment of new equipment and software.
Main duties of the job
An Apprenticeship Education Programme is an integrated work based training and development programme, an excellent springboard to start your NHS career while gaining knowledge and competencies leading to a nationally accredited apprenticeship qualification and possible future career progression.
Duties for this role include:
To assist in providing support for all IT Services, software and mobile devices throughout the Trust including installation of PC hardware, software and peripheral devices.
Investigate routine enquiries, queries from staff providing assistance & advice as required.
To order, install, and configure new IT equipment and services.
To manage and maintain documentation as appropriate to the role.
To ensure new equipment and services are installed and configured in a timely manner and in line with Trust standards and service levels.
To troubleshoot and resolve basic Service Desk support calls in a timely manner and in line with Trust standards and service levels.
To work within the Trust IM&T Security Policy at all times and ensure all systems supported comply with this.
To undergo staff training and developing as required and attend all team and departmental meetings.
To updatesystems asappropriatetotrack the lifetime ofITassets within theTrust.
About us
We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, covering one of the largest geographical areas of any NHS trust in the country. Leading in innovation and quality - opening a state of the art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. Do you want to work in one of the best performing NHS organisations in England? Work in an organisation that supports its staff and focuses on staff experience as much as it does the experience of its patients? You can live and breathe in an area that has the cleanest air, cost effective living, great nightlife, some of the best schools with a wealth of history available on your doorstep. Sound too good to be true? Well it isn't, this is what you get when you work for Northumbria Healthcare, this is the Northumbria Way! Please read 'applicant guidance notes' before submitting your application.
Job description Job responsibilities
Become prepared and knowledgeable within the working environment and work towards gaining a Level 3 Apprenticeship as a Business Administrator To gain relevant work-based apprenticeship in a Business Administration environment. To support and assist in the provision of an administration service to the designated department/ward team. This will include data input, storage and retrieval of data, filing, handling of post and dealing with telephone enquiries.
Person Specification
Qualifications / Professional Registration Essential
5 GCSE's at level A- C or 9 -4 (must include Math, English)
Desirable
AS/A Levels
Experience and knowledge Desirable
Previous experience of working in a business administration / customer focused role Experience of data entry and retrieval
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Northumbria Healthcare NHS Foundation Trust
Address Northumbria Healthcare NHS Trust
Northumbria Innovation Hub, Avenue Road
Seaton Delaval
NE25 0QJ
United Kingdom
Employer's website https://www.northumbria.nhs.uk/ (Opens in a new tab)