About this role
Job summary
This role will be responsible for assisting in the provision of a comprehensive and confidential clerical and administrative support service to Children's ADHD admin team, to ensure an efficient service, and cover for absences in different teams as and when required.
Main duties of the job
To assist in the provision of a comprehensive, efficient administrative support to the Children's Complex Health ADHD admin team under the supervision of the ADHD Co-Ordinator to ensure an effective service is given to all service users.
To monitor voicemails and emails accurately taking and relaying messages and addressing all enquiries made by service users, in a discrete and helpful manner.
Working on own initiative, prioritising and delivering a service that covers a vast geographical area that requires organisational skills and communication skills to co-ordinate the service from an admin perspective.
Provide a comprehensive support service to the designated team including typing/word processing of letters, reports and other routine correspondence.
Sending SMS text reminders to reduce service rate of 'was not brought appointments.
Accepting electronic referrals from internal departments.
Supporting the smooth delivery of admin services; being able to raise internal concerns, impacts and improvements within the team.
Receive and make telephone calls, taking messages and dealing with enquiries appropriately and ensuring accurate and timely communication of messages.
Provide cover for other admin teams within the Children's Complex Health team as required and designated by the Nominated Supervisor / Manager.
Always maintain a professional and confidential approach to work.
About us
Join 'Team Derbyshire Healthcare' and become part of a talented, compassionate and enthusiastic workforce committed to a vision of 'making a positive difference in people's lives'.
CQC rated us as 'GOOD' overall, commenting on how our colleagues "treated patients with compassion and kindness" and "felt positive and proud about working for the trust."
Benefits include:
Commitment to flexible working where this is possible
27 days annual leave/year plus bank holidays, increasing to 29 days after 5 years & 33 days after 10 years' service
Yearly appraisal and commitment to ongoing training
Generous NHS pension scheme
Good maternity, paternity and adoption benefits
Health service discounts and online benefits
Incremental pay progression
Free confidential employee assistance programme 24/7
Access to our LGBT+ network, BAME Network and Christian Network
Health and wellbeing opportunities
Structured learning and development opportunities
Job description Job responsibilities
To assist in the provision of a comprehensive, efficient administrative support to the Children's Complex Health ADHD admin team under the supervision of the ADHD Co-Ordinator to ensure an effective service is given to all service users.
To monitor voicemails and emails accurately taking and relaying messages and addressing all enquiries made by service users, in a discrete and helpful manner.
Working on own initiative, prioritising and delivering a service that covers a vast geographical area that requires organisational skills and communication skills to co-ordinate the service from an admin perspective.
Provide a comprehensive support service to the designated team including typing/word processing of letters, reports and other routine correspondence.
Ensure appointment letters are created and sent in a timely manner and co-ordinate the nursing teams rotas on System one to reflect their individual working pattens, being able to identify that appointments are face to face or phone.
Sending SMS text reminders to reduce service rate of was not brought appointments.
Ensure effective support and rebooking of appointments as required.
Accepting electronic referrals from internal departments.
Supporting the smooth delivery of admin services; being able to raise internal concerns, impacts and improvements within the team.
Support the team with room bookings and booking of appointments as required.
Ensure the maintenance of accurate and efficient filing systems, ensuring strict confidentiality of client identifiable information.
Prioritise and undertake general clerical tasks, including photocopying, filing, processing of mail etc.
Receive and make telephone calls, taking messages and dealing with enquiries appropriately and ensuring accurate and timely communication of messages.
Provide cover for other admin teams within the Children's Complex Health team as required and designated by the Nominated Supervisor / Manager.
Person Specification
Essential Essential
RSA typing Grade ll or equivalent qualification or demonstratable experience. Working knowledge of Microsoft packages, Word, Access, Power point, Excel & Outlook English GCSE Grade C or equivalent Minimum of one years' experience in an office environment.
Desirable Desirable
TPP SystmOne/Database experience
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Derbyshire Healthcare NHS Foundation Trust
Address St Pauls House
St Pauls House
Derby
DE21 4BB
United Kingdom
Employer's website http://www.derbyshirehealthcareft.nhs.uk/ (Opens in a new tab)