About this role
Job summary
You will provide a comprehensive administrative service to support the Neighbourhood Team. We are a multidisciplinary service consisting of Community Nurses, Physiotherapists, Occupational Therapists and Advanced Nurse Practitioners, providing care and support to patients with health needs in their own homes across the local community.
This is a busy and varied role requiring a flexible, organised and motivated individual who can work effectively both independently and as part of a team. The successful candidate will demonstrate a calm and professional approach, excellent communication and interpersonal skills, and the ability to prioritise a varied workload while maintaining high standards of service delivery.
The role requires a good working knowledge of Microsoft Office, an understanding of confidentiality, the Data Protection Act and NHS Code of Conduct. The post holder will liaise with patients, families, GPs,external agencies and other healthcare professionals, ensuring enquiries are managed efficiently and appropriately.
The post is part time, working 24 hours per week across a seven-day service, including Monday to Friday working, rotational weekend cover and late shifts (10am-6pm).
Applicants must read the attached guidance notes before submitting your application for full understanding of Trust requirements.
Main duties of the job
The successful candidate will be a highly organised, adaptable team player with excellent problem-solving skills and the ability to manage a varied workload.
You will provide essential administrative support to Community Nursing, Physiotherapy and Occupational Therapy teams, including telephone duties, monitoring inboxes, maintaining records and liaising with patients, carers, families and healthcare professionals.
This role requires a positive "can do" attitude, flexibility and the ability to prioritise tasks, meet deadlines and deliver excellent customer service in a fast-paced environment.
We are seeking an organised, compassionate, and proactive individual to join our team. The successful candidate will need to have excellent written and verbal communication skills, along with strong organisational abilities, enabling them to effectively liaise with a wide range of professionals, patients, and their families.
Ideally, candidates will have NHS experience, including direct patient contact and experience of providing appropriate support and signposting to services. The post holder will need to demonstrate initiative, a practical approach to problem-solving, and the ability to work effectively as part of a multidisciplinary team.
Applicants should be confident using IT systems, with experience of databases and Microsoft Office applications. Accuracy, attention to detail, and the ability to manage a varied workload are essential.
About us
At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire.
Our people (all 4500+ of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites.
We will support you to thrive; offer flexible working options for a great work-life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities.
What we offer;
27 days leave plus bank holidays, increasing up to 33 days with long service Generous NHS pension and enhanced pay when you work unsocial hours Flexible and agile working opportunities Great maternity, paternity, and adoption support Wide range of supportive staff networks Health and wellbeing opportunities
If you would like to know more, please visit our website Staff benefits | Herefordshire and Worcestershire Health and Care NHS Trust
Sharing your data -As a data controller we may sometimes need to process your data to pursue our legitimate business interests, for example to request a survey from you (optional), to support the Trusts understanding of where you gained interest in working for the Trust.
Job description Job responsibilities
Key Responsibilities Include:
Providing administrative support to the service as required.
Managing telephone enquiries and providing telephone cover.
Monitoring and responding to email inboxes.
Scanning and maintaining accurate electronic records.
Supporting diary management and appointment coordination.
Ensuring patient information and records are kept up to date.
Preparing and packing online prescription orders.
The role involves regular contact with patients and family members who may be experiencing distress or emotional difficulties. A calm, professional, and empathetic telephone manner is essential. Full training and ongoing support will be provided to help the successful candidate develop within the role.
The post holder will play a vital role within the team, supporting clinical staff by maintaining accurate patient records, managing administrative processes and providing a Single Point of Access telephone service for patients, relatives, carers and healthcare professionals.
For full details of the duties and criteria for the role please refer to the job description and person specification attached.
Person Specification
Qualifications Essential
Educated to academic Level 3 (e.g.: A-Level, NVQ3, OCR/RSA3, City and Guilds 3) in a Business/ Administration related subject Or Educated to academic Level 2 (e.g. GCSE Grade A-C) with considerable recent NHS administrative experience and will be expected to undertake the relevant level 3 qualification on appointment to post
Experience Essential
Recent, relevant Administrative/Secretarial experience (usually demonstrated by a minimum of 2 years' experience)
Skills & Abilities Essential
General office skills. Ability to communicate effectively and clearly in both written and verbal formats. Ability to prioritise a busy workload effectively and be able to work to strict deadlines.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Herefordshire and Worcestershire Health and Care NHS Trust
Address Droitwich Medical Centre
Ombersley Street East
Droitwich
WR98RD
United Kingdom
Employer's website https://www.hacw.nhs.uk/careers (Opens in a new tab)