About this role
Job summary
We are currently recruiting a Ward Clerk position to join our friendly team on Ward 16 (ring fenced elective Orthopaedic Ward.).
The position is for 15 hours per week, work time is 3pm to 6pm , Monday to Friday.to provide clerical and administrative support on the ward, alongside the clinical staff.
Main duties of the job
To provide clerical support. To ensure the availability of accurate patient records and documentation as per Trust policies and procedures. To deal with patients, relatives and other members of the public politely and efficiently and ensure confidentiality and security of patient information as per Trust policy.
About us
Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.
The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester
Our workforce is more than 7,000 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them.
We are committed to recruiting the best people to work with us. Our values, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.
Being open and honest
Ensuring people feel cared for
Showing respect to everyone
We are committed to developing a culture of continuous improvement by embedding the principles of our Improvement System.
We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer.
DBS Checks and Costs
Any applicants who are offered posts requiring a DBS check as part of their employment check will have the cost of this check (at the current rate) deducted from their salary. Please see link in Supporting Information section for more details on DBS checks and costs.
Job description Job responsibilities
To provide a reception service, dealing with initial enquiries, gathering basic information and taking initial action within defined protocols to assist in resolving any queries.
To keep staff informed of admissions and discharges, and to deal with queries from other members of staff and members of the public, in person or on the telephone.
To receive general telephone calls, recording messages and dealing with initial enquiries, referring the call to the relevant member of staff, as appropriate. To assist in admitting and discharging patients using manual and computerised systems.
To file reports, correspondence, forms, etc. in patients notes in an ordered manner, to facilitate the efficient retrieval of such documentation on request.
To update and maintain filing systems in the ward/department to enable timely and accurate information retrieval.
To arrange transport between departments and to destinations outside the hospital, as required.
To assist with housekeeping duties within ward/department.
To maintain effective communication with ward clerk / clerical team assistant colleagues within the department.
To provide relief cover within the Directorate undertaking any duties within the scope of the ward clerk / clerical team assistant role.
Arrange follow up appointments for patients prior to discharge.
Ensure that patient case notes are available, creating temporary notes whilst original notes are located. Maintain case notes in a tidy manner, filing results and other patient documents in accordance with Trust policy, including admission and discharge of patients. Ensure that all case notes movements are tracked on PAS.
Facilitate the prompt collection of data by liaison with the clinical coding department.
Ordering and tracking of case notes.
Provide general clerical support such as photocopying, typing, opening and sending post, stock and equipment ordering and monitoring, stationary orders, personnel administration, arranging repairs.
General Duties:
To ensure the confidentiality of all patient information and Trust business.
To comply with all Trust Policies and Procedures.
In accordance with the Trust's Health and Safety Policy, the postholder must take reasonable care of their own health and safety and that of others who may be affected by their acts or omissions at work.
The postholder must co-operate with staff in complying with any statutory requirements and participate in the workplace monitoring processes in order to help maintain a healthy, safe and secure workplace.
To report any accidents, untoward incidents and complaints.
To create and maintain positive working relationships with colleagues and other staff within the workplace.
To act always in a manner which will promote a good image of the ward/department.
To respond appropriately to clinical emergencies as directed by the ward manager in charge.
To contribute / to participate in any initiatives to improve the quality of service to patients.
Person Specification
Experience Essential
Previous clerical/reception experience preferably in hospital environment
Desirable
Previous ward clerk/clerical team assistant experience. Previous clerical / reception experience in hospital environment
Other Job Requirements Essential
Understanding of importance of confidentiality. Conscious of appropriate image and self-presentation to suit ward/department. Willing to undertake training/ self-development. Able to undertake any of the manual handling requirements of the role.
Desirable
Awareness of Health and Safety
Knowledge and Skills Essential
Basic inputting / keyboard skills. Good verbal communication skills. Good telephone manner. Able to pass on accurate written messages/ write simple reports Legible handwriting. Basic numeracy.
Desirable
Familiarity with computerised patient information systems
Personal Qualities Essential
Well motivated Flexible attitude to routine / non-routine work Calm approach to work duties Appreciates when to refer/seek assistance Tactful, patient, good listener Able to work as part of ward/ department team Understanding of Ward Clerk role in relation to delivering high quality patient care
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Worcestershire Acute Hospitals NHS Trust
Address The Alexandra Hospital
Woodrow Drive
REDDITCH
Worcestershire
B98 7UB
United Kingdom
Employer's website https://www.worcsacute.nhs.uk/ (Opens in a new tab)