About this role
Job summary
We are looking for full time and part time receptionist's to join our friendly team. The successful candidate will be friendly, enthusiastic, mature and sensible. Experience of working in a GP surgery and familiarity with Emis Web is a bonus.
Must be able to conduct themselves in a calm and collected manner when dealing with the public and remain professional in all circumstances.
Main duties of the job
Main duties will be but not limited to:
welcoming patients
booking appointments
answering telephone calls
Call/recall of patient lists for various LTC/QOF patients
guiding patients to correct services
dealing with queries
scanning letters
new patient registration
ad hoc admin
dealing with post
actioning tasks and triages
covering shifts in sickness and absence
About us
We are a two GP partner practice with a team of Pharmacists, Salaried GP, Nurse and admin group including reception
Job description Job responsibilities
It is the responsibility of each receptionist to assist in the smooth running of the practice in general, and the reception area in particular, and to project a positive and friendly image to our patients and other professionals who may contact us either in person, telephone and even via email.To act as first point of contact for anyone accessing the practice.To ensure that all visitors and telephone callers to the practice are greeted professionally and friendly.To ensure all telephone calls are answered promptly & managed appropriately.To manage the flow of patients arriving at the reception desk, for appointments, prescriptions or queries or new patient registration.KEY TASKS: Reception duties:Greeting and booking in or patients for surgeries and clinics.Dealing with patient enquiries efficiently and courteously.The receiving and recording of telephone messages taking appropriate actionMaking appointments on EMIS, by processing appointment requests for today, future appointments from patients in person and on the telephone.Dealing with all telephone queries/requests from patients, and acting as liaison with the Doctors/Nurses as necessary. Pulling and filing medical records as necessary.Receiving specimens from patients, ensuring all their details have been recorded whilst following Health & Safety policy.Tidying waiting room after surgery, ensuring premises are kept tidy between visits from the cleaning staff, tidy and sort magazines and leaflets, discarding old and damaged items as necessary
Person Specification
Qualifications Essential
GCSE level or equivalent education
Experience Essential
Must be experienced with Emis Web Must have experience of working in a GP surgery
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Crawley Road Medical Centre
Address 479 High Road
Leyton
London
E10 5EL
United Kingdom
Employer's website https://crawleyroadmedicalcentre.co.uk/ (Opens in a new tab)