About this role
Job summary
Phyllis Tuckwell is looking to appoint a Bank Clinical Administrator within our friendly and supportive Clinical Administration team, based at our sites in Farnham and Guildford. We work between 08:00 and 18:00 Monday to Friday and will require flexible cover during these periods. We are also required to work occasional weekends and public holidays 10:00-14:00.
The role provides administrative support to our clinical teams and liaises with external healthcare professionals, as well as patients and their families.
If you would like to feel part of a welcoming and committed team, benefit from strong peer and managerial support, we would be delighted to hear from you.
About You
A successful Clinical Administrator will have:
Proven administrative experience in a clinical setting Proven communication and interpersonal skills Excellent organisational and time management skills The ability to work independently and as part of a busy team The ability to respond calmly and effectively in distressing circumstances Awareness of Phyllis Tuckwell Hospice Care and its services Positive, enthusiastic, and committed to delivering high quality care and support. Excellent IT skills
For a full list of essential requirements, please refer to the job description and person specification document.
Main duties of the job
We are based in Farnham and Guildford, and provide bespoke, compassionate palliative and end of life care for people living with an advanced or terminal illness, across West Surrey and North-East Hampshire.
Phyllis Tuckwell is a very special place to work. Our staff make a real difference to the lives of our patients and their loved ones, providing outstanding care at a time that really matters. Our Clinical Administrators are pivotal in helping deliver our vital services, ensuring every day is precious for our patients.
The impact of our services on the lives of our patients and their families can be read about here:
https://www.pth.org.uk/our-care/helpful-information/patient-stories/
We are committed to creating a diverse and inclusive culture, with the principles of fairness and equality at its core. We are an equal opportunities employer, who values and respects our employees unique knowledge, skills and experiences. We warmly welcome applications from all sections of the community. All appointments are made following a fair and equitable process, based on merit, job requirements and business need.
About us
Excellent Benefits
Holiday pay, accrued in line with hours worked (1 hour for every 8.28 hours worked) Continuation of NHS Pension for current members or Phyllis Tuckwell Group Personal Pension Plan (matched contributions up to 7.5%) Health Cash Plan Scheme Employee Assistance ProgrammeBlue Light Discount Card Clinical SupervisionExcellent Career Development
Skill Development and Training Professional Growth Upskilling Diverse Training Courses
A Great Place to Work
Equal Opportunities employer Flexible hours and flexible working Supportive colleagues 97% of our staff are proud to work for Phyllis Tuckwell*
*Phyllis Tuckwell Birdsong Hospice staff survey 2023
For further information regarding the role please contact Maria Aziz, Beacon Centre Manager on [email protected] or phone 01252 729404.
Alternatively contact: Julia Edwards, Clinical Administration Manager on [email protected] or phone 01252 729443
Pre-arranged informal visits are encouraged.
If you have any questions about the recruitment process email HR: [email protected]
Interviews to be held: Tuesday 13th or Thursday 15th October 2026.
We reserve the right to close the role ahead of the closing date should sufficient applications be received. Your early response is therefore encouraged.
Please note that we do not hold a sponsor licence and therefore are unable to provide sponsorship.
This post is subject to a standard Disclosure and Barring Service check.
NO MEDIA OR AGENCIES
Job description Job responsibilities
PHYLLIS TUCKWELL
JOB DESCRIPTION Bank Clinical Administrator
Post: Bank Clinical Administrator
Accountable to: Clinical Administrator Manager
Job Purpose: To provide efficient, effective and responsive secretarial and administrative support to the members of the Multidisciplinary Clinical Team, particularly the Advice and Referral Team, in line with PT strategy.
Responsibilities
1.0 Clinical
1.1 To work with specific members of the multidisciplinary clinical team, as agreed with the Clinical Administration Manager.
1.2 To maintain effective internal communications across the Clinical Administration Team at all sites and other PT departments.
1.3 To maintain effective external communications with healthcare professionals from other organisations, patients, patient families and carers.
1.4 To ensure patient information is held in a secure and confidential manner in line with PT guidelines.
1.5 To ensure patients records are kept correct and up-to-date. To assist with Access to Healthcare Records requests, in line with policy and procedure.
1.6 To provide telephone support to clinical teams, dealing professionally and sensitively to enquiries from a range of sources. Ensure messages are flagged with the appropriate clinical team and recorded in clinical software, concisely, accurately and in a timely manner.
1.7 To undertake various tasks for the clinical teams and using appropriate systems, ensuring high quality and accuracy.
1.8 Be a point of reference for other PT staff and volunteers.
2.0 Professional
2.1 To adhere to the PT policy in relation to confidentiality, with specific reference to the Data Protection Act.
2.2 To report any breakdowns in the system or equipment to the Maintenance Department or via the IT Helpdesk.
2.3 To be aware of and adhere to all the relevant policies and procedures, with special reference to Health and Safety in the workplace.
2.4 To work as an integral part of the Clinical Administration Team, being sensitive to the needs of the whole team and supportive of other team members and PT service needs.
2.5 You may specialise in one or more of the following areas In-Patient Unit, Hospice at Home, Living Well or Patient and Family Services. When working at the Beacon you may be required to help with additional duties, such as reception and maintenance tasks.
3.0 Training and Development
a) Team
3.1 To share best practice with colleagues, especially in relation to new approaches to work.
3.2 To contribute to the effective development of the Clinical Administration Team.
3.3 To actively contribute and suggest on how improvements could be made to improve processes and workload, working closely with the Clinical Administration Manager.
3.4 To be able to work flexibly across all clinical areas to ensure continuity of service, in respect of colleagues being on annual leave, sick leave etc.
b) Personal
3.5 To actively look for new opportunities and areas for self-development using the PT annual performance review system to ensure skills are kept relevant and up to date.
3.6 To develop effective relationships with colleagues and be aware of personal style.
3.7 To keep Training Tracker modules completion up-to-date.
3.8 To attend all in-house training day including mandatory and compulsory updates.
4. Safeguarding, Equality, Diversity and Inclusion
Role holders are required to understand their responsibilities in the safeguarding context, ensuring that Phyllis Tuckwell reduces the risk of harm or abuse of adults and children at risk.
You are required to
adhere to Phyllis Tuckwells Safeguarding Policy (held on the NEST), which supports the local authoritys multi agency safeguarding policy, the law (Care Act 2014) and Mental Capacity Act 2005 (including Deprivation of Liberty Safeguards). inform the appropriate PT professional where there is concern that an adult or child may be at risk of harm, abuse, or neglect.
Phyllis Tuckwell is committed to an Equal Opportunities approach, valuing, and respecting everyone as individuals, with diverse opinions, cultures, lifestyles, and circumstances.
This job description is underpinned by Phyllis Tuckwells philosophy, culture, and core values, which actively embrace diversity and inclusion and promotes total team spirit.
This job description is current and subject to yearly review in consultation with the jobholder. It is liable to reflect and anticipate necessary changes to support the PT strategy.
Person Specification
Team Working Essential
Ability to work effectively and cooperatively as part of the clinical administration team and with the wider Phyllis Tuckwell team including volunteers Able to work on own initiative, prioritise workload and consistently meet deadlines Ability to work on own in times of reduced staffing
Risk Management Essential
Have an awareness of risk management
Experience Essential
Experience as an administrator, secretary or equivalent (preferably in a clinical setting) Proven organisational and time management skills Accurate typing skills Ability to consistently produce accurate work, efficiently
Qualifications Essential
English GCSE - minimum C grade Good general education
Using Information and Systems Essential
Computer literate with proven knowledge of Microsoft Office Word, Excel, Outlook Ability to use internet Experience in using a patient administration databases (preferable) Confidence and ability to take on new challenges and learn new computer skills as needed
Personal Qualities Essential
Enthusiastic, flexible and positive attitude to work Able to remain calm and productive whilst under pressure Ability to respond calmly and effectively with requests which may be highly emotive and relate to distressing circumstances Awareness of the care provided by Phyllis Tuckwell, to patients and their families and friends
Relationship, Written and Oral Communications Essential
Approachable and adaptable High standards of integrity and reliability Proven communication and interpersonal skills, including excellent telephone skills, with a variety of people internally and externally Clear and concise written style High standards of accuracy
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Phyllis Tuckwell Memorial Hospice Ltd
Address Waverley Lane
Farnham
GU9 8BL
United Kingdom
Employer's website https://www.pth.org.uk/ (Opens in a new tab)