About this role
Job summary
The Training and Development Coordinator supports the coordination and delivery of learning, development and workforce capability activities across Tower Family Healthcare under the direction of the Head of People and Organisational Development.
The postholder coordinates organisation-wide learning and development activity, including induction, statutory and mandatory training, role-specific development, Practice Learning Time and other approved workforce development initiatives. The role provides a central point of contact for training and development and works closely with managers, clinical and non-clinical teams, trainers, trainees, students, education providers and external organisations.
The role also supports the promotion, implementation and ongoing development of Tower's GPnav systems and other future digital solutions. This includes demonstrations, training, user engagement, events and implementation activity under the direction of the relevant project leads.
The postholder must be highly organised, communicate confidently with a wide range of stakeholders and manage competing priorities independently, while recognising when decisions, concerns or recommendations require escalation or approval.
Main duties of the job
Learning and development coordination
Support the Head of People and Organisational Development in coordinating Tower's learning and development programme.Maintain an accurate overview of agreed training and development requirements across the organisation.Coordinate approved internal and external training, including trainers, providers, venues, online arrangements, resources, attendance and supporting materials.Work with managers and teams to identify and respond to learning requirements, referring strategic priorities and requests requiring approval to the appropriate lead or committee.Research relevant learning opportunities, course providers and costs and prepare information to support approval decisions.Coordinate approved training requests, qualifications and workforce development activity and maintain clear records of progress and outcomes.Promote learning opportunities and encourage staff engagement with continuing professional development.Provide practical feedback and suggestions to improve the accessibility, organisation and effectiveness of learning activity.
About us
We are a large GP practice with a multi skilled clinical team that works over four sites. Our sites are located in Bury town centre (Minden), Greenmount, Tottington and in Radcliffe (Spring Lane).
We provide services to around 48,000 registered patients, thats a quarter of the population of Bury, and our patients can access services across all four of our sites.
We are a forward thinking general practice. We have a strong business plan and a clear focus on providing quality primary care at scale, along with innovative approaches to delivering care through new ways of working and digital transformation.
We are a training and teaching practice committed to investing in clinicians of the future. We are also involved in cutting edge clinical research projects to discover and deliver better care that will really make a difference to patients in Bury and further afield.
To allow more time to care, our clinical team is underpinned by a very experienced team of receptionists and administrators, as well as a range of inhouse corporate functions covering themes such as human resources, information technology, finance, administration and management support and communications.
Job description Job responsibilities
Practice Learning Time and training deliveryCoordinate and chair Practice Learning Time sessions, including maintaining the schedule, liaising with presenters, arranging resources and facilities, communicating with staff, monitoring attendance and ensuring agreed follow-up actions are recorded.Support the development of Practice Learning Time programmes, presentations, slide packs and associated learning materials in conjunction with the Head of People and Organisational Development and relevant subject matter experts.Support the design and development of internal training sessions, guidance, e-learning resources and other learning materials.Deliver training within the postholder's knowledge and competence or following appropriate training, guidance and approval.Coordinate and deliver Basic Life Support training, subject to maintaining the required knowledge, competence and accreditation, and coordinate other approved clinical or non-clinical training with the appropriate clinical lead, manager or accredited trainer.Assist colleagues who deliver internal training with planning, materials, organisation, attendance records and evaluation.Gather participant feedback and use it to recommend practical improvements to future sessions. Induction and onboardingCoordinate and support effective induction arrangements for new clinical and non-clinical employees.Deliver agreed elements of the organisational induction programme, including an introduction to Tower Family Healthcare, while coordinating specialist input from HR, IT and other relevant teams.Maintain induction schedules, checklists, packs, presentations and supporting resources.Work with managers and subject matter experts to ensure new starters receive appropriate organisational, role-specific and systems training.Coordinate clinical computer and systems training for trainees and other relevant staff using approved internal trainers.Support induction arrangements for trainees, medical students and other learners undertaking placements within Tower.Monitor completion of agreed induction requirements, follow up outstanding activity and escalate concerns where appropriate.Gather feedback and contribute to improvements in the onboarding experience.Clinical and non-clinical developmentCoordinate approved clinical and non-clinical training and development activity with the relevant managers, clinical leads and the Head of People and Organisational Development.Liaise with employees and managers regarding development requests, course arrangements, competency requirements and agreed next steps.Support relevant learning, development and competency programmes where appropriate, while ensuring clinical decisions and competency sign-off remain with suitably qualified leads.Maintain records of agreed development activity, attendance, completion and supporting evidence.Prepare training requests and supporting information for consideration through Tower's agreed approval routes.Training systems compliance and reportingAdminister relevant learning and training systems and ensure staff are appropriately registered and able to access required learning.Maintain accurate, timely and confidential training and development records, including attendance, completion, certificates and renewal dates.Monitor statutory, mandatory and role-specific training completion and identify overdue or upcoming requirements.Issue reminders, follow up outstanding requirements and escalate continuing non-compliance to the appropriate manager or the Head of People and Organisational Development.Run and maintain routine training compliance reports and provide accurate information for managers and relevant organisational meetings.Identify apparent gaps, trends or discrepancies within training data and raise these with the appropriate lead for review.Provide supporting evidence for workforce learning audits, inspections and compliance reviews as required.Contribute to improvements in training systems and processes that strengthen data accuracy and accessibility.GPnav and digital developmentSupport the promotion, implementation and ongoing development of GPnav and other future digital solutions under the direction of the relevant project leads.Develop and deliver approved GPnav demonstrations, training, guidance and supporting resources for internal and external users.Support onboarding and implementation activity for employees, managers, customers and other users where required.Gather feedback from users, prospective customers and stakeholders and communicate issues, suggestions and development opportunities to the relevant project leads.Participate in user testing and implementation activity when required, recording and communicating feedback accurately.Support stakeholder engagement, relationship building and follow-up activity connected with GPnav.Attend approved conferences, exhibitions, networking events and relevant primary care or digital healthcare forums to promote GPnav, build relationships and identify relevant developments and opportunities.Represent Tower professionally at external events and provide appropriate feedback and updates following attendance.Education placements and external relationshipsCoordinate and support medical student inductions, timetables, work schedules and placement arrangements.Support the coordination of trainee learning and development requirements as directed by the appropriate educational or clinical lead.Coordinate trainer meetings, conferences and other approved learning events.Maintain effective working relationships with universities, colleges, NHS organisations, training providers and other relevant partners.Liaise with external providers regarding course content, dates, availability, costs, bookings, changes and completion evidence.Identify potential partnership or learning opportunities and refer these to the appropriate lead for consideration.Policies processes and continuous improvementContribute to the development, review, communication and implementation of learning and development policies, procedures and processes under the direction of the Head of People and Organisational Development.Apply agreed training and approval processes consistently and raise uncertainties or exceptions with the appropriate manager.Support the introduction and communication of approved learning and development initiatives.Provide practical feedback and suggestions to improve induction, training and workforce development processes.Support systems and processes that enable managers and employees to take appropriate responsibility for their learning and development.Communication administration and organisationAct as a central point of contact for routine training and development enquiries.Build effective working relationships with employees, managers, clinicians, trainees, students, trainers, providers and external partners.Communicate clearly and professionally through face-to-face, written and digital channels and adapt communication to meet differing needs and levels of experience.Manage and prioritise a varied workload, maintain clear action records and meet agreed deadlines.Use Microsoft 365 and other relevant systems to produce correspondence, presentations, reports, spreadsheets, learning resources and records.Coordinate meetings, training sessions and events and complete appropriate follow-up actions.Exercise initiative in resolving routine matters and escalate decisions, risks, expenditure or concerns outside the role's authority.Work effectively independently and as part of wider teams and work flexibly across Tower sites and services when required.Financial responsibilitiesObtain and record course information and costs to support training requests and approval decisions.Forward approved invoices and payment information to Finance in accordance with agreed processes.Maintain accurate records of approved course costs and training agreements where required.The postholder does not hold or manage the organisational training budget and must not commit expenditure without the appropriate approval.
Person Specification
Knowledge Essential
Understanding of effective training coordination and accurate record keeping. Awareness of confidentiality, information governance and data protection requirements. Understanding of equality, diversity and inclusion and how these apply to learning activities. Awareness of the need to work within competence and escalate clinical or strategic decisions appropriately.
Desirable
Knowledge of statutory and mandatory training requirements in primary care. Understanding of adult learning principles and training evaluation. Awareness of primary care workforce, education and digital healthcare developments.
Personal attributes Essential
Professional, approachable and supportive manner. Reliable, organised and accountable for agreed actions. Confident working with clinical and non clinical colleagues at different levels. Committed to continuous learning and service improvement. Discreet and trustworthy when handling confidential information. Flexible, adaptable and able to respond constructively to changing priorities.
Desirable
Interest in workforce development, primary care innovation or digital healthcare.
Other requirements Essential
Ability to work flexibly across Tower Family Healthcare sites and attend approved external meetings and events. Ability to meet the travel requirements of the role. Commitment to Tower's values, policies and standards of conduct. Satisfactory completion of the checks appropriate to the role.
Desirable
Flexibility to support occasional events outside usual working patterns where agreed in advance.
Experience Essential
Experience of coordinating training, learning, events or a comparable programme of activity. Experience of managing varied administrative tasks, records, deadlines and follow-up actions. Experience of working with managers and a range of internal or external stakeholders. Experience of preparing presentations, guidance, reports or learning resources. Experience of delivering information, training or presentations to individuals or groups.
Desirable
Experience within primary care, the NHS or another regulated environment. Experience of coordinating induction, mandatory training or workforce development. Experience of chairing or facilitating meetings or learning sessions. Experience of supporting trainees, students or placements. Experience of demonstrating, promoting or supporting the implementation of a digital product or system.
Qualifications Essential
Good standard of general education, including English and mathematics or equivalent. Evidence of relevant continuing professional development. Willingness to undertake training required for the role and maintain relevant competence.
Desirable
Relevant Level 3 or higher qualification in learning and development, training, business administration, HR or a related subject. Current BLS instructor or equivalent training qualification.
Skills and abilities Essential
Excellent organisational and time management skills, with the ability to manage competing priorities and meet deadlines. Clear, confident and professional written and verbal communication. Ability to coordinate meetings, events, trainers, resources and attendance. Ability to deliver agreed induction and training content effectively within knowledge and competence. Ability to chair meetings or learning sessions and maintain focus on the agreed agenda. Strong attention to detail and ability to maintain accurate confidential records. Ability to monitor routine compliance information, identify gaps and escalate concerns. Ability to use Microsoft 365, spreadsheets, presentations, online meetings and other relevant digital systems. Ability to build constructive working relationships and adapt communication to differing needs. Ability to work independently, use initiative and recognise the limits of delegated authority.
Desirable
Ability to create e-learning or digital guidance resources. Confidence delivering external product demonstrations or supporting customer onboarding. Experience using an LMS, HR system or training compliance platform. Ability to gather and communicate structured user feedback relating to digital systems.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Tower Family Healthcare
Address 3rd floor, Moorgate PCC
22 Derby Way
Bury
Lancashire
BL9 0NJ
United Kingdom
Employer's website https://towerfamilyhealthcare.co.uk/ (Opens in a new tab)