About this role
Job summary The London Ambulance Service (LAS) relies on highly available, reliable, sustainable and cost-effective digital services to support the delivery of urgent and emergency care. The IT Infrastructure Library (ITIL) Process Manager is responsible for the tracking, planning, design and implementation of the ITIL Framework across the Digital & Data Directorate and all areas of the Trust where there is either contact with Digital & Data Services or a request for digital services. The post holder will lead the smooth functioning, performance, and security of the Trust's digital services, applications and digital infrastructure through adherence to formal ITIL functions and process mandates. Main duties of the job The role is responsible for the Service Management ITIL functional teams to deliver process and policy governance, optimisation, and continual service improvement for the Trusts' digital services. Lead the delivery of highly complex digital and Service Management progra...