About this role
Role Description
Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.
Deliver outstanding customer support via chats and emails; Accurately record and document incidents, service requests, and relevant customer information in the CRM system, Jira; Assess and prioritize incidents according to their urgency, impact, and defined procedures; Escalate incidents to the appropriate internal departments or support levels when required; Build strong and lasting customer relationships; Keep up with evolving tools and technology; Handle sensitive customer data with care and security; Maintain deep understanding of client solutions and meet KPI; Communicate with developers and cross-functional specialists.
Qualifications
Fluent Croatian and English (at least C1 for both spoken and written); At least 1 year of proven experience in remote and/or on-site (field) technical support; Practical experience troubleshooting and supporting Microsoft Windows operating systems, including Windows XP, Vista, 7, 8, 8.1, 10, and 11; Experience providing support and installing, configuring, and troubleshooting antivirus software and personal firewalls; Experience supporting Microsoft Outlook and common web browsers; Experience installing and configuring internet and network connections, including ADSL, cable, LAN, Wi-Fi, and 3G service; Experience providing office software support to users (Word, Excel, Access, PowerPoint); Working knowledge of Windows, macOS, Android, and iOS environments; Analytical and research skills; Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).
Requirements
Linux knowledge.
Benefits
Flexible schedule; Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Balance between project workload and personal time, but also – internal health policy; Responsive leadership interested in your development and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements.
*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.