About this role
Senior Technical Lead
Job description: Job Description Technical Project Manager — Core Technical DeliveryInfinite Computer Solutions | Nokia Business Unit Reports To: Delivery Manager — Nokia Professional Services (practice aligned) Practice Areas: IPTEL · Packet Core · SDM (HSS/HLR/UM, SDL) · CSP (Charging, Policy & Signalling) Location: Bangalore / Chennai / Noida Experience: 8–15 years in telecom delivery, network operations, managed services or deploymentRole Purpose
The Technical Project Manager owns the safe, predictable and high-quality execution of project and live network intervention (LNI) activity within an assigned practice. The role combines genuine technical depth with delivery rigour — every activity executed safely, on time and with zero customer impact. This is a hands-on role. The TPM is expected to hold the technical command to review a MoP, challenge an implementation approach and lead a critical incident personally — while driving standardisation, automation and a strong engineering culture within the team. The TPM reports to the practice Delivery Manager and is the primary execution owner beneath that layer.Key Responsibilities
1. End-to-End Delivery Ownership
• Own complete execution of assigned work packages from planning through successful completion. • Ensure every intervention is delivered safely, within schedule and in compliance with customer standards. • Drive timely closure of all deliverables while proactively managing risks and dependencies. • Take accountability for delivery outcomes rather than simply tracking activities. • Provide the Delivery Manager with accurate, early and unfiltered status — no surprises. 2. Work Package Planning & Ownership
• Allocate work packages to engineers based on competency, certifications and experience. • Ensure the right engineer is assigned to the right task, with verified readiness. • Monitor work package progress, remove execution blockers and maintain delivery governance. • Ensure ownership across the entire lifecycle of each assigned activity. 3. Customer Project Alignment
• Work closely with customer project managers, planners and technical leads. • Ensure LNI execution aligns with project timelines, milestones and deployment priorities. • Represent the execution team during customer governance meetings. • Build customer confidence through proactive communication and predictable delivery. 4. Technical Leadership — Hands On
• Maintain genuine working command of the practice domain — not oversight from a distance. • Provide technical guidance during planning, execution, rollback and issue resolution. • Review implementation approaches, Method of Procedure (MoP), rollback plans and risk assessments; approve before execution. • Lead technical discussions during complex interventions and critical incidents, and drive root cause analysis personally. • Coach engineers on best practices and promote continuous technical improvement. 5. Standardisation
• Execute against the practice delivery framework — MoP templates, checklists, readiness criteria and acceptance standards — and drive full team adoption. • Eliminate ad-hoc, engineer-specific ways of working; make execution repeatable regardless of who performs it. • Convert every lesson learned into an updated standard, checklist or preventive control. • Feed practice-level gaps and improvement proposals back to the Delivery Manager for framework updates. 6. Automation & Efficiency
• Identify repetitive, manual and error-prone steps within the execution lifecycle and propose automation candidates. • Drive automation of health checks, pre/post validation, configuration and reporting activities within the team. • Set and track efficiency targets — effort per work package, cycle time, first-time-right percentage. • Reuse assets from the BU automation repository rather than rebuilding, and contribute back what the team creates. 7. Thought Leadership
• Stay current with technology and tooling direction in the practice domain and bring it into execution practice. • Propose improvements to delivery approach rather than only executing the defined method. • Document and share knowledge — playbooks, execution guides, incident learnings — across the wider practice. • Contribute technical input to solutioning, estimation and proposal work when required. 8. Team Management & People Leadership
• Build a culture of ownership, accountability and collaboration. • Conduct regular 1:1s to understand workload, aspirations and challenges. • Balance shift planning, resource utilisation and fatigue management for 24x7 operations. • Support hiring, onboarding, mentoring and capability development. 9. Inspired Leadership & Team Motivation
• Set direction the team believes in — connect day-to-day execution to the wider account and customer outcome. • Foster a positive, high-performance environment where engineers raise problems early and propose improvements without being asked. • Recognise individual and team achievement visibly; address underperformance directly and fairly. • Encourage continuous learning, certification and knowledge sharing. • Create development plans for engineers to grow into future technical leaders and build a succession bench. 10. Quality of Work & Deliverables
• Ensure every deliverable meets customer quality expectations before submission. • Drive first-time-right execution and eliminate repeat issues. • Perform quality reviews of documentation, implementation plans and execution reports. • Promote continuous improvement through lessons learned and preventive actions. 11. Operational Excellence Ensure consistent adherence to LNI operational standards, including: • Right engineer for the right task, with validated competency. • Pre-LNI readiness verification. • MoP and rollback validation. • Network health validation before execution. • Executor-Observer compliance. • Weekly engineer engagement and mentoring. • Shift and fatigue governance. • Information Security compliance. • End-to-end ownership of every LNI. • Same-day escalation of risks and delivery issues. • Full adherence to LNI process and governance. Key Performance Indicators
Delivery & QualityCompliance & People Work Package Delivery Success RateQuality Audit Compliance On-Time Delivery (OTD)First Time Right (FTR) Delivery Fulfilment Rate (DFR)Information Security Compliance LNI Success RateCertification & Competency Compliance Zero Customer EscalationsTeam Utilisation & Productivity Zero Network Impact from execution errorsCustomer Satisfaction Manual effort automated / standard adoptionEmployee Engagement and Team Retention Required Skills
Technical
• Strong hands-on understanding of telecom network operations — Core / IP / Cloud preferred. • Practice domain depth in one or more of IPTEL, Packet Core, SDM or CSP. • Live network planning and execution. • Change management; incident and problem management. • Risk assessment and root cause analysis. • Network implementation and integration; project delivery. • Working knowledge of Linux, scripting and automation tooling (Python, Shell, Ansible) sufficient to direct and review automation work. Leadership
• Team leadership and inspired people management. • Stakeholder management and customer communication. • Coaching, mentoring and capability building. • Decision making under pressure; conflict resolution. • Planning, prioritisation and delivery governance. • Personal ownership — takes accountability for outcomes without deflection. Preferred Experience
• 8–15 years in telecom delivery, network operations, managed services or deployment. • Prior experience within or alongside Nokia delivery organisations. • Demonstrated automation-led efficiency improvement with quantified outcomes. • Relevant certifications — Nokia product certifications, ITIL, PMP, Kubernetes (CKA) or equivalent.