About this role
Regional Manager of Operations - Multiple Locations
Job Description: Job Description A region of Heartland Dental supported offices is seeking a Regional Manager of Operations (RMO) with strong business acumen and a proven track record of leadership. In this strategic role, you will implement efficiencies and systems to further grow supported offices and our company footprint. Maintaining a close relationship with all regional team members, from administrators to front desk assistants, ability to build relationships and deliver results effecting feedback from a remote setting will be key. The Regional Manager of Operations will play a significant role in cultivating an environment that provides effective and trustworthy dental services. In this administrative leadership role, you’ll use your team-building skills to maintain profitability within multiple established, state-of-the-art Heartland Dental supported offices. Additionally, this position plays an essential role in communicating with patients and dental team. Training and supporting tools are provided in the areas of practice management and leadership to help accomplish position responsibilities. All reasonable travel-related expenses covered under our travel & expense policy. Heartland Dental provides the necessary equipment, including a laptop and mobile phone. This position reports to the Regional Director of Operations (RDO). Duties & Responsibilities
• Overseeing the administrative operations of 8 to 12 supported dental offices • Directly support dentists in their growth and development, helping them set goals and address operational opportunities within their supported office • Motivate team members, resolve conflicts and make difficult decisions • Ability to analyze business reporting and create recommendation/action to attainment of yearly budgetary and contribution goals, prioritizing supported practice performance issues to ensure issues impacting Same Office Growth (SOG), revenue and profitability (EBITDA) are addressed first • Monitor the P&L statements for each supported practice and develop effective ways to close the gaps between actual performance and company projections • Work with multiple supported practices and Practice Managers across a large region, coordinating in-practice visits and reviews; including a quarterly in-practice business meeting for each supported practice • Responsible for hiring, training and coaching Practice Managers • Responsible for interviewing and contributing to the selection of supported dentists • Develop workforce planning, recruiting and retention strategy to maintain optimum performance of each supported practice • Provide reports and recommendations, as needed, to management on supported practices • Other projects as assigned
Additional Qualifications/Responsibilities: • Ability to perform essential duties satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the position • Prolonged periods sitting at a desk and working on a computer • Must be able to lift up to 15 pounds at times