About this role
Job Introduction
Apprentice Residential Support Worker (No Prior Experience Required) - Kyloe House Secure Children's Home
Location: Kyloe House, Netherton Park, Stannington, Morpeth, NE61 6DE
Interview Date: 16th October 2026
Contact:
Salary & Benefits
Salary: £26,427 - £26,847 (Band 3)Out-of-Hours Enhancements: £2,710- £2,753 per annumSleep-in Payment: £44.54 per shift Additional Benefits
Fully funded Children, Young People and Families Practitioner Level 4 ApprenticeshipEnhanced pay for evenings, weekends, and sleep-in dutiesAccess to Northumberland County Council staff benefits, including: Local Government Pension SchemeDiscounts at leisure and cultural venuesFree onsite gym access About Us
Kyloe House provides a safe, structured and nurturing environment for young people who have experienced significant challenges. Many arrive feeling unsafe, mistrustful, or overwhelmed, and their emotions can change quickly throughout the day. We use a trauma-informed approach, recognising each young person's individual needs, strengths and potential.
Relationships are central to our work, but they take time, patience and consistency. Some days are emotionally demanding; others are incredibly rewarding. Progress is rarely linear.
Our aim is not just to provide care, but to help young people feel safe, understood, and capable of achieving positive outcomes in their lives.
What This Apprenticeship Is
This is a training role. You will not join as a fully qualified Residential Support Worker. You will learn gradually through shadowing, structured training, and a fully funded Level 4 apprenticeship. You will always work alongside experienced staff and will be supported every step of the way.
About the Role
This is a fantastic opportunity to begin a rewarding career while gaining a recognised qualification. As an apprentice, you will gradually build your confidence and skills. You will not be expected to manage complex situations alone. You will work as part of a supportive team, shadowing experienced staff, learning routines, and developing the practical skills needed to progress into a qualified Residential Support Worker role.
This is a rewarding but demanding role. The young people we support have often experienced trauma, loss, or instability, which can sometimes present as:
Strong emotions, including anger or distressChallenging, confrontational, or disruptive behaviourPeriods of disengagement or difficulty building trust You will need to remain calm, patient, and professional in emotionally charged situations, and be able to work as part of a team to maintain a safe environment. This role is not always easy-but for the right person, it is deeply meaningful. You will have the opportunity to build trust, support change, and help young people move towards a more positive future.
A Realistic Look at the Work
We want you to join us with a clear understanding of the role. This work is meaningful, but it is not easy.
You may experience situations such as:
Supporting a young person in emotional crisis, including anger, tears, or complete disengagementPlans changing suddenly due to risk, mood, or safeguarding needsA young person making progress one day and stepping back the nextManaging confrontational or disruptive behaviour as part of a team response You will also be involved in practical, everyday tasks:
Preparing meals, supporting routines, and keeping shared spaces cleanCompleting detailed written records after incidents or key eventsBeing physically active throughout the shift-moving around the unit, supporting activities, and responding quickly when needed What You Can Expect as an Apprentice
A structured induction and shadowing period before taking on responsibilitiesRegular protected learning time for your Level 4 apprenticeshipClose supervision and coaching from experienced Residential Support WorkersGradual exposure to more complex tasks as your confidence growsClear progression milestones so you always knowwhat'sexpected at each stage Working Pattern
Flexible shift pattern including early, late, and sleep-in shifts.
Shifts can be long and fast-paced, and sleep-ins form a regular part of the rota. You will often work evenings, weekends, and bank holidays. This role suits people who can adapt to changing plans and maintain energy across varied hours.
Key Responsibilities
Care & Support
Support the safety, wellbeing, and development of young people in a secure environmentAssistwith daily routines, including meals, activities, and household tasksHelp create a safe, structured, and nurturing home environment Relationship Building
Build positive, professional relationships with young peopleSupport the delivery of individual care plans and structured routines Learning & Development
Work alongside experienced staff to develop practical skills and knowledgeLearn and apply behaviour management approaches, including CALM techniquesActively participate in training, supervision, and apprenticeship learning Safeguarding & Behaviour Support
Promote safeguarding and welfare at all timesSupport positive behaviour management using approved approaches Recording & Communication
Maintain accurate records and contribute to effective team communicationShare information appropriately to support consistent care delivery About You
We are looking for individuals who are:
Emotionally resilient and able to stay calm under pressurePatient and consistent, even when progress feels slowAble to respond professionally to challenging or confrontational behaviourReflective and open to learning fromdifficult situationsGenuinely committed to supporting young people who may struggle to engage This role is ideal for people who:
Want to make a genuine difference in young people's livesAre prepared for both the challenges and rewards of residential careCan manage shifting emotions and uncertainty in a calm, professional way This role may be challenging for those who:
Prefer highly predictable or routine workFind conflict or emotional situations difficult to manageStruggle with shift work or sudden changes in plans Essential Requirements
GCSEs (Grade 4/C or above) in English and MathsWillingness to complete a Level 4 apprenticeship qualificationAbility to work shifts, including sleep-in dutiesAbility to meet safeguarding and safer recruitment requirements...