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Micro-Computer Support Technician (MCST) @ District-wide

East Amherst, New YorkOnsiteFull-time
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About this role

40 hours/week 7:30am - 4:00 (Inclusive of 1/2 hour unpaid lunch) 12 months per school year DUTIES / RESPONSIBILITIES:

• Contributes to the successful implementation of the District's Technology Plan.

• Manages District Office Inventory.

• Works with other Technicians on building inventory and coordinates roll outs of new equipment.

• Basic troubleshooting of devices (Chromebooks, iPads, PCs, printers, etc)

• Resolves hardware and software problems with end users both remotely and on-site.

• Device repairs and/or warranty repairs with follow through.

• Provides support documentation for team members and training.

• Answers Technology Helpdesk, enters and updates work orders.

• Provides coverage in buildings when necessary

• Takes initiative to identify and present creative solutions for department needs

• Performs other tasks and assumes other responsibilities as directed by the Superintendent of Schools or his/her designee.

ESSENTIAL CORE CHARACTERISTICS:

• Basic IT knowledge of Windows/Chrome environments;

• Communicates clearly;

• ability to work well with others;

• possesses logical reasoning and sound judgment;

• shows initiative and resourcefulness;

• physical condition is commensurate with the demands of the position;

• good organizational skills;

• self-directed;

• Flexible and willingness to keep up with and learn changes in technology and standard procedures;

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