About this role
Nettleton School District
JOB DESCRIPTION
TITLE
Technology Support Technician
MINIMUM QUALIFICATIONS
• At least 48 hours of college credit in technology/network related courses. Documented experience may be considered in lieu of college hours.
• Prefer documented experience in computer repair, installation of technology equipment and software.
• A working knowledge of hardware, software, and network infrastructure
PERFORMANCE RESPONSIBILITIES
· Provide end user support while aiding the Network Engineers to maintain the district's technology, computer assets, and supporting staff in the use of technology. · Complete work requests using support ticket system · Prioritize work orders · Assist Network Engineers with monitoring network · Establish and maintain staff and student accounts · Monitor HVAC online system and schedule as applicable · Act as liaison between school and network engineers · Follow purchasing guidelines and procedures for equipment and supplies · Assist with website support and updates · Maintain a positive working relationship with all administrators · Manage technology fixed assets · Assist with monitoring of internet safety and security · Recommend technology cycled upgrades · Act as point of contact for MDE · Others duties assigned by supervisor
REPORTS TO · Superintendent or designee TERMS OF EMPLOYMENT
235 days
EVALUATION Performance will be evaluated in accordance with support personnel