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IT Support Technician @ Central Office

Algona, IowaOnsiteFull-time
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About this role

Job Goal: Support the educational needs of the district by prioritizing and coordinating repairs, technical support, and maintenance of district technology hardware and software. Qualifications:

• Physical Examination as required by the district.

• Practical knowledge of current computer platforms and operating systems

• Practical knowledge of LAN and WAN design and management in order to implement efficient bandwidth usage and reliability

• Understanding of network security systems

• Degree or equivalent training in computer hardware repair

• Ability to work cooperatively and communicate effectively with other staff

• Knowledge of Google Apps for Education

• Strong written and oral language skills

• Ability to work well with others

• Blood borne pathogens certificate on file

• Child abuse certificate on file

• Experience integrating technology into classroom learning in meaningful ways.

Reports to: Director of Technology Performance and Responsibilities:

• Provide hardware and software support to all users.

• Maintain a record of current inventory and repair history.

• Perform routine maintenance of all district technology equipment.

• Troubleshoot networking issues on wired and wireless networks.

• Assist technology director with the creation and editing of policies to manage network.

• Perform evaluation and installation of new software as needed in coordination with Technology Director

• Coordinate the assembly and distribution of new equipment.

• Maintain network security and protection systems

• Coordinate with vendors to facilitate repairs of equipment

• Foster positive relationships with staff and patrons.

• Complete necessary documentation to recover costs related to repairs through Specialty Underwriters

• Assist the technology director with planning of hardware, software and purchased services as requested.

• Perform such other duties as may be assigned by the Superintendent.

TERMS OF EMPLOYMENT: Wages and work year to be determined by the Superintendent and the Board of Education. EVALUATIONS: Performance of this job will be evaluated by the Director of Technology.

Skills

Support StaffComputer Support

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