About this role
Family Coordinator About Lynn Public Schools Lynn is a vibrant, seaside urban community located just north of Boston. The city is known for its contemporary public art, historic architecture, thriving downtown cultural district, and abundant public parks, including the scenic Lynn Shore Reservation and the expansive Lynn Woods Reservation. Reflecting the city's international character, Lynn Public Schools is a linguistically and culturally rich community, with 60% of our students speaking two or more languages. Lynn Public Schools proudly serves approximately 17,000 students across 29 school sites within a diverse and dynamic educational landscape. Our district includes:
• 1 Early Childhood Center
• 17 Elementary Schools
• 1 Public Separate Day School
• 3 Middle Schools
• 2 Comprehensive High Schools
• 1 Vocational High School
• 1 Early College High School
• 1 STEAM Academy (Grades 6-12)
• 1 Alternative Education Academy (Grades 9-12)
• 1 TOGETHER Educating and Advancing Multi-Disabled Students Academy (PreK-12)
The Lynn Public School's Vision and Core Values Drawing upon the strength of our community, our families, our students, and our partners, we commit to fulfilling the intellectual, physical, and social-emotional potential of all our students. We work together so our students learn to thrive, advance, and impact the greater community and the world. LPS is committed to our Core Values: Inclusiveness, Shared Responsibility, Collaborative Relationships, High Expectations, Inspiring and Life-Long Learning. Lynn Public Schools is dedicated to the goal of strengthening an environment and school culture that honors and celebrates diversity and responds effectively to the social-emotional experiences of every student and family. POSITION SUMMARY As the first interacting role with families registering to the Lynn Public Schools, the Family Coordinator works collaboratively as a team member to welcome new students and their families and ensure a smooth transition for new students. Is responsible for providing a welcoming environment and the overall management of appointments or walk-in families, connecting them with the right department or service. Through working closely with families, the Family Coordinator will ensure equitable access to school programs and services QUALIFICATIONS:
• Bachelor's degree
• Demonstrated fluency in both English and Spanish languages (oral and written)
• Demonstrated experience working in human services with individuals from diverse racial, ethnic, and socioeconomic backgrounds
• Strong written and verbal communication skills; able to present effectively to diverse audiences
• Proficient in computer applications, including student information systems, content management systems, social media tools, Microsoft Word and Excel
• Quick learner with the ability to adapt to new software and systems
• Strong multitasking and problem-solving skills
• Understanding of institutional and structural racism and its impact on underserved communities
• Positive attitude, high energy, and commitment to personal and professional excellence
PERFORMANCE RESPONSIBILITIES:
• Create and maintain a welcoming, inclusive, and family-centered environment for families enrolling in Lynn Public Schools.
• Greet families and assess their needs upon arrival, including walk-ins, and ensure the Welcome Center waiting area and children's area are welcoming, organized, and adequately stocked with appropriate materials.
• Provide direct assistance to families in person, by phone, and through email, using the Language Line when needed to ensure effective communication.
• Register new students according to district procedures and support families throughout the registration process.
• Provide families with clear information about district registration procedures, school policies, student placement, educational programs, language services, special education services, and other available supports.
• Connect families with community and school-based resources related to health care, health insurance, benefits, food insecurity, housing, homelessness, immigration-related concerns, and other basic needs.
• Support newcomer, unaccompanied minor, and economically disadvantaged families in navigating school and community resources and make appropriate referrals to school-based staff, including homeless liaisons, social workers, and other support personnel.
• Work collaboratively with schools, district departments, and community partners to address family needs, answer questions, and facilitate appropriate referrals and follow-up.
• Respond promptly to voicemails received through the main Welcome Center office line and follow up with families as appropriate.
• Manage the Welcome Center appointment scheduling system and assist families with scheduling appointments.
• De-escalate challenging interactions in the Welcome Center by following established district procedures and maintaining a respectful and supportive environment.
• Be available to work extended hours on Tuesday evenings during the enrollment season, June through September, as needed.
• Perform other duties as assigned by the Director of the Welcome Center.
TERMS OF EMPLOYMENT: REPORTS TO: Welcome Center Director DAYS: Twelve month position HOURS: Regular hours: 7:45-3:45 M-Th, 7:45-2:45 Friday School Vacations and Summer hours: 7:45-2:45 M-Th; Fridays 7:45-12:45 pm As needed; Extended Hours (June to September) Tuesdays 7:45am to 6:45 pm (Paid at hourly rate) SALARY: $68,051 BENEFITS: The City of Lynn offers comprehensive and competitive health and dental benefits; Harvard Pilgrim PPO/HMO, Altus Dental High/Low, and Vision Insurance. Life Insurance, Flexible Spending Plan (FSA) as well as Short Term Disability and Long-Term Disability are available on a voluntary basis. Please see the website: City of Lynn for more details. An offer of employment is contingent upon successful completion of a pre-employment physical, including a drug test, National fingerprint-based Criminal Background Check (NCBC), and Criminal Offender Record Information (CORI). All MUST be completed PRIOR to the start of employment. Non-Discrimination Policy It is the policy of the Lynn Public Schools not to unlawfully discriminate or tolerate discrimination in the administration of its educational and employment policies, or in its programs and activities, on the basis of sex, sexual orientation, gender identity, gender expression, marital status, familial status, pregnancy (including nursing or pregnancy conditions), parental leave, race*, color, national origin, creed/religion, ethnicity, ancestry, age, genetic information, active military/veteran status, mental or physical disability, special need, proficiency in the English language or academic achievement, homelessness, public assistance status, or any other characteristic protected by any federal, state or local laws or regulations, including Title VI and VII of Civil Rights Act of 1964, Title IX of the 1972 Amendments to the Civil Rights Act, Section 504 of the Rehabilitation Act of 1973, The Age Discrimination in Employment Act, and M.G.L. Ch. 76:5, M.G.L., Ch.151, if and as applicable. Race when referenced in any policy of the Lynn Public Schools, whether or not specified, shall include traits historically associated with race, including, but not limited to, hair texture, hair type, hair length and protective hairstyles. 1C.