About this role
We are actively recruiting for a Tourist Information Officer / Tour Guide This role involves welcoming visitors to the Dunbrody Visitor Centre, providing up-to-date information on tours and attractions.. You will also have the opportunity to participate in Role Play and Tour Guiding in a professional manner and other duties. Main Duties & Responsibilities Meet, greet, and welcome visitors upon arrival with warmth and professionalism. Relay information to visitors on local activities, attractions, and accommodation. Maintain and supervise reception and ground floor areas to ensure a welcoming environment. Provide clear information to visitors on activities, requirements, and safety features prior to tours. Book in tour leaders and organise groups efficiently in the reception area. Record all tour bookings accurately in the official booking system. Deal with and respond to all telephone queries and requests promptly. Manage the Grab & Go area in reception when required. Assist with till reconciliation and end-of-day financial procedures. Tour Guide/Role Play Engage and entertain visitors through storytelling and role play as a Tour Guide Participate in role playing for tours, including playing Mrs. O’Brien / Mrs. White, and for seasonal events such as Santa’s Wonderland Experience. Guidance & Training will be provided Desirable but not essential Strong communication and interpersonal skills Knowledge of local history and tourism offerings (training will be provided) Flexibility to adapt to various tasks in a busy visitor centre environment Basic IT skills for booking and diary management systems Ability to handle cash and reconcile tills accurately Previous experience in a customer service or visitor-facing role Good organisational and administrative skills A team player with a professional and approachable manner Health & Safety Ensure all safety regulations and procedures are followed, including fire prevention, health & safety, manual handling, and risk identification. Report and record any complaints, concerns, incidents, accidents, or near misses in line with required standards. Be willing to take on any reasonable tasks to support the team workload.. CE Scheme Skills